Awareness: Issues with the Email Address Support@11:11systems.com
Resolved
Our engineers were aware of an issue affecting the email address for support (Support@1111systems.com). Customers may have received bounce backs and support tickets may not have been created. This was resolved at approximately 14:20 UTC.
If you submitted an email to support before 14:20 UTC and received a bounce back, please resend your email request or use one of the methods below to contact support.
During the time of impact, customers could still create a ticket via the Account App: https://success.1111systems.com/docs/11-11-services-information/account-management-application#support-tickets or if there was an urgent request, we advise that customers please contact support via phone or chat.
Legacy GCD: North America: +1.877.465.1217
Posted Nov 07, 2024 - 10:02 EST
This incident affected: Network (Network - Greenville, SC, Network - Nashville, TN, Network - Houston, TX, Network - Atlanta, GA, Network - Phoenix, AZ, Network - Minneapolis, MN), DaaS (DaaS - Greenville, SC, DaaS - Nashville, TN, DaaS - Atlanta, GA, DaaS - Houston, TX), BaaS (BaaS with Veeam - Greenville, SC, BaaS with Veeam - Nashville, TN, BaaS with Veeam - Atlanta, GA, BaaS with Veeam - Phoenix, AZ), DRaaS (DRaaS with Zerto - Atlanta, GA, DRaaS with Zerto - Greenville, SC, DRaaS with Zerto - Nashville, TN, DRaaS with Zerto - Houston, TX, DRaaS with Zerto - Minneapolis, MN, DRaaS with Zerto - Phoenix, AZ, DRaaS with StorageCraft - Greenville, SC, DRaaS with StorageCraft - Nashville, TN, DRaaS with StorageCraft - Atlanta, GA, DRaaS with StorageCraft - Phoenix, AZ, DRaaS with Veeam - Atlanta, GA, DRaaS with VMware - Greenville, SC, DRaaS with VMware - Nashville, TN, DRaaS with VMware - Houston, TX, DRaaS with VMware - Phoenix, AZ, DRaaS with VMware - Minneapolis, MN, DRaaS with VMware - Atlanta, GA), Office 365 BaaS (Office 365 BaaS - Atlanta, GA), BaaS with Ransomware Protection (BaaS with Ransomware Protection - West-1, BaaS with Ransomware Protection - East-1), Private Cloud (Private Cloud - Atlanta, GA, Private Cloud - Greenville, SC, Private Cloud - Nashville, TN, Private Cloud - Houston, TX, Private Cloud - Phoenix, AZ), Managed Security (Managed Firewall, Managed SIEM, Managed EDR), Secure Object Storage (Secure Object Storage - East-1, Secure Object Storage - West-1), IaaS (IaaS - Nashville, TN, IaaS - Greenville, SC, IaaS - Houston, TX, IaaS - Atlanta, GA, IaaS - Phoenix, AZ, IaaS - Minneapolis, MN), and Security.