Green Cloud Technologies Status

Green Cloud Technologies

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Phoenix, AZ Operational

DaaS - Houston, TX Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Veeam - Minneapolis, MN Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHN00721: vCloud Director and NSX Maintenance - ATL Nov 23, 00:00-06:00 EST

Green Cloud will be upgrading VMware NSX and vCloud Director in the Atlanta, GA data center to take advantage of performance and stability enhancements. These upgrades will take place on November 23rd between 12:00am and 6:00am Eastern time. The vCloud Director interface will be unavailable but virtual servers will remain connected and operational. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Posted on Nov 21, 19:39 EST

CHN00707: IaaS Infrastructure Maintenance - PHX Nov 23, 00:00 - Nov 27, 00:00 EST

Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our PHX datacenter. These upgrades will not disrupt access or be impactful.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Posted on Nov 21, 15:36 EST

CHN00698: MSP vCloud Maintenance Nov 26, 00:00-03:00 EST

Green Cloud Engineers will be performing maintenance on the MSP vCloud Director between 12:00am and 3:00am Eastern time on November 26th, 2019. During this maintenance window, the vCloud interface will be unavailable, but networking and virtual servers will remain online and operational.

If you have any questions or concerns, please contact us at support@gogreencloud.com or 877.465.1217
Posted on Nov 21, 15:42 EST

System Metrics Month Week Day

NVL vCloud

Fetching

HOU vCloud

Fetching

ATL vCloud

Fetching

PHX vCloud

Fetching

GSP vCloud

Fetching

Past Incidents

Nov 22, 2019

ATL and PHX vCloud Director Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 EST

Scheduled - Green Cloud will be performing maintenance on vCloud Director between 12:00am and 6:00am Eastern time on November 22nd, 2019. During this maintenance window, the vCloud Director interface will be unavailable, but networking and virtual servers will remain online and operational. If you have any questions or concerns, please contact us at support@gogreencloud.com or 877.465.1217
Nov 20, 15:21 EST

Nov 21, 2019

Nashville Storage Issue

Resolved - Green Cloud's Cloud Infrastructure team was alerted of a SAN controller failover event that appears to have caused a very brief impact for a very small number of servers on that SAN. We will be following up with our vendor to make sure this event does not happen again. We apologize for any impact you might have experienced and please let us know at support@gogreencloud.com if you have any questions.
Nov 21, 01:00 EST

Nov 20, 2019

IaaS Backup Service Maintenance - MSP

Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 EST

Scheduled - Green Cloud will be performing system enhancements to our IaaS Backup Service in our Minneapolis data center. Individual jobs processing during the maintenance window may show a maintenance message until the upgrades are complete. Please contact us at 877-465-1217, or support@gogreencloud.com, if you have any questions or concerns about these services during this time.
Nov 19, 12:28 EST

Zerto DRaaS Infrastructure Improvements

Completed - The scheduled maintenance has been completed.
Nov 20, 13:18 EST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 20, 13:17 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 11:00 EST

Scheduled - On Wednesday, November 20th starting at 11:00AM and lasting until approximately 4:00PM, Green Cloud will be performing maintenance on our Zerto DRaaS services, upgrading the ZVMs and site connections in our Minneapolis, Nashville and Houston datacenters to accommodate on-going infrastructure improvements.

If you have any questions or concerns, please contact us at 877-465-1217 or support@gogreencloud.com.
Nov 18, 17:01 EST

CHN00709: NSX Edge Gateway Maintenance - NVL

Completed - The scheduled maintenance has been completed.
Nov 20, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 EST

Scheduled - Green Cloud will be upgrading VMware NSX to take advantage of performance and stability enhancements. As part of this maintenance, Green Cloud will be redeploying NSX Edge Gateway appliances in our Nashville, TN data center on November 20th between 12:00am and 6:00am Eastern time. During this maintenance window, the virtual servers in your vDC could experience a brief, less than 30 second disruption in internet connectivity as the edge gateway is rebooted. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Nov 18, 16:52 EST

Nov 19, 2019

No incidents reported.

Nov 18, 2019

Minneapolis Internet Service Disruption

Resolved - Green Cloud's peer has informed us the root cause of this issue was a fiber cut, and they are working to resolve with an ETA this evening barring any setbacks. Our built-in redundancies have been functioning as intended and we have seen no impact to partners since the initial event. Please let us know if you have any questions regarding this incident at support@gogreencloud.com.
Nov 18, 15:51 EST

Monitoring - Green Cloud has seen recovery of connectivity and is monitoring actively while we work with our peer to help ensure as little ongoing impact as possible. Please let us know if you are experiencing any issues with your service in our Minneapolis datacenter.
Nov 18, 14:09 EST

Investigating - Green Cloud is investigating an internet service disruption in our Minneapolis, MN datacenter. We will update you as soon as we identify and resolve this issue. Please reach out to our support teams at support@gogreencloud.com if you are affected.
Nov 18, 13:48 EST

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Greenville BaaS - Service Disruption

Resolved - The issue has been resolved. The Network Operations Center will continue to monitor the infrastructure for stability and will close the issue when we feel the steps taken have cleared all symptoms. We strive to proactively identify any lingering issues resulting from this issue, but please contact us immediately if at this time your service is not performing up to your expectations. We can be reached at 877-465-1217 or support@gogreencloud.com. Again, we sincerely apologize for the inconvenience this issue is causing both you and your customers.
Nov 14, 09:22 EST

Identified - The source of the disruption has been identified. Our teams are proceeding with mitigation at this time. Our teams are fully available to provide support and answer any questions you may have about this event. We can be reached at 877-465-1217 or support@gogreencloud.com. Updates will be provided every 30 minutes or until the event is resolved.
Nov 14, 09:02 EST

Investigating - Green Cloud's Cloud Infrastructure team is investigating a service disruption affecting BaaS services in Greenville, SC. Please reach out to Partner Support at support@gogreencloud.com if you have any questions during this event. We will keep you posted as we diagnose and resolve the issue.
Nov 14, 08:26 EST

Nov 13, 2019

Greenville BaaS - Service Disruption

Resolved - Green Cloud has restored the affected BaaS services in Greenville. We will continue to monitor and will be reaching back out to affected partners to confirm. Please give us a call or send an email to support@gogreencloud.com if you are having any extended impact at this time.
Nov 13, 16:44 EST

CHN00709: NSX Edge Gateway Maintenance - NVL

Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 EST

Scheduled - Green Cloud will be upgrading VMware NSX to take advantage of performance and stability enhancements. As part of this maintenance, Green Cloud will be redeploying NSX Edge Gateway appliances in our Nashville, TN data center on November 13th between 12:00am and 6:00am Eastern time, and on November 14th from 12:00am to 6:00am Eastern time. During these maintenance windows, the virtual servers in your vDC could experience a brief, less than 30 second disruption in internet connectivity as the edge gateway is rebooted. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Nov 8, 16:16 EST

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Houston vCloud Administration Interface issue

Resolved - Green Cloud's Cloud Infrastructure team has resolved the issue with vCloud. If you are experiencing any ongoing impact, please let us know by emailing support@gogreencloud.com. We apologize for any inconvenience this may have caused you.
Nov 11, 09:31 EST

Update - We are continuing to work on a fix for this issue.
Nov 11, 08:13 EST

Identified - Green Cloud has identified an issue with the vCloud administration interface in Houston and is working to resolve the problem. Running VMs are not affected. Please reach out to support at support@gogreencloud.com if you have any questions or if there's anything we can assist with.
Nov 11, 08:13 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.