Green Cloud Defense
All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational
Network - Greenville, SC ? Operational
Network - Nashville, TN ? Operational
Network - Houston, TX ? Operational
Network - Atlanta, GA ? Operational
Network - Phoenix, AZ ? Operational
Network - Minneapolis, MN ? Operational
IaaS ? Operational
IaaS - Nashville, TN ? Operational
IaaS - Greenville, SC ? Operational
IaaS - Houston, TX ? Operational
IaaS - Atlanta, GA ? Operational
IaaS - Phoenix, AZ ? Operational
IaaS - Minneapolis, MN ? Operational
Managed Security Operational
Managed Firewall Operational
Managed SIEM ? Operational
Managed EDR Operational
DRaaS ? Operational
DRaaS with Zerto - Atlanta, GA ? Operational
DRaaS with Zerto - Greenville, SC ? Operational
DRaaS with Zerto - Nashville, TN ? Operational
DRaaS with Zerto - Houston, TX Operational
DRaaS with Zerto - Minneapolis, MN Operational
DRaaS with Zerto - Phoenix, AZ ? Operational
DRaaS with StorageCraft - Greenville, SC ? Operational
DRaaS with StorageCraft - Nashville, TN ? Operational
DRaaS with StorageCraft - Atlanta, GA ? Operational
DRaaS with StorageCraft - Phoenix, AZ ? Operational
DRaaS with Veeam - Atlanta, GA ? Operational
DRaaS with VMware - Greenville, SC ? Operational
DRaaS with VMware - Nashville, TN ? Operational
DRaaS with VMware - Houston, TX ? Operational
DRaaS with VMware - Pheonix, AZ ? Operational
DRaaS with VMware - Minneapolis, MN ? Operational
DRaaS with VMware - Atlanta, GA ? Operational
DaaS ? Operational
DaaS - Greenville, SC ? Operational
DaaS - Nashville, TN ? Operational
DaaS - Atlanta, GA ? Operational
DaaS - Houston, TX ? Operational
Private Cloud Operational
Private Cloud - Atlanta, GA Operational
Private Cloud - Greenville, SC Operational
Private Cloud - Nashville, TN Operational
Private Cloud - Houston, TX Operational
Private Cloud - Phoenix, AZ Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC ? Operational
BaaS with Veeam - Nashville, TN ? Operational
BaaS with Veeam - Atlanta, GA ? Operational
BaaS with Veeam - Phoenix, AZ ? Operational
BaaS with Ransomware Protection Operational
BaaS with Ransomware Protection - West-1 Operational
BaaS with Ransomware Protection - East-1 Operational
Office 365 BaaS Operational
Office 365 BaaS - Atlanta, GA ? Operational
Security ? Operational
Secure Object Storage Operational
Secure Object Storage - East-1 Operational
Secure Object Storage - West-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Networking issue in Atlanta
Resolved - After monitoring the environment over the weekend, 11:11 engineers have confirmed that the issue has been resolved. Customers who experience known continued impact as result of the maintenance have been restored.
Nov 28, 12:50 EST
Monitoring - 11:11 Systems engineers have resolved all reported customer issues related to this incident and there should not be any risk of recurrence. This issue affected 3rd party firewalls or appliances like ASAv's or Sonicwalls, and we ask that all partners confirm with each customer using any of those devices that they are working properly. We do believe there will be a number of devices with secondary NAT IP addresses that are still impacted and we are working on ways to proactively address those. However, if you know you have a service using a secondary NAT IP on your device and the service that uses it is down, please write in ASAP and we can fix immediately.

We are placing this incident in monitoring status and will leave it that way over the US holiday weekend but please email support@greenclouddefense.com as soon as possible if you believe that you have continued impact.
Nov 23, 11:27 EST
Update - We are continuing to work on resolving the Spoofguard issue and are seeing recovery for customers as we work through all affected devices. Please reach out to support@greenclouddefense.com if you have any questions.
Nov 23, 09:45 EST
Identified - Green Cloud has identified an issue with the Spoofguard functionality of our underlying NSX network platform that has caused customer routers and firewalls to lose connectivity if using 3rd party devices in the Atlanta cloud environment. We are working on resolving this as quickly as possible but please email support@greenclouddefense.com if you have any questions.
Nov 23, 08:12 EST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
CHN001421: IaaS Networking Maintenance - ATL
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 EST
Scheduled - On Wednesday, November 23rd 2022, Green Cloud Engineers will be performing network maintenance in our Atlanta, GA datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time. During this maintenance window, the virtual servers in your vDC could experience a brief, less than 60 second disruption in internet connectivity as the edge gateway is rebooted. If you have any questions, please do not hesitate to email us at support@greenclouddefense.com
Nov 22, 06:00 EST
Nov 22, 2022
CHN001421: IaaS Networking Maintenance - ATL
Completed - Green Cloud Engineers have completed tonight's maintenance. This maintenance window will be continued tomorrow November 23rd 2022 from 0:00 AM to 06:00 AM Eastern Time.
Nov 22, 05:56 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 EST
Scheduled - On Tuesday, November 22nd 2022, Green Cloud Engineers will be performing network maintenance in our Atlanta, GA datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time. During this maintenance window, the virtual servers in your vDC could experience a brief, less than 60 second disruption in internet connectivity as the edge gateway is rebooted. If you have any questions, please do not hesitate to email us at support@greenclouddefense.com
Nov 17, 18:43 EST
Nov 21, 2022
CHN001399: IaaS Infrastructure Maintenance - HOU
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 EST
Scheduled - On Monday, November 21st 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our HOU datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

Running virtual machines will not be impacted during this time.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Nov 15, 16:29 EST
Nov 20, 2022

No incidents reported.

Nov 19, 2022
CHN001416: Networking Infrastructure Maintenance - NVL
Completed - The scheduled maintenance has been completed.
Nov 19, 03:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 EST
Scheduled - On Saturday, November 19th 2022, Green Cloud Engineers will be performing network infrastructure maintenance that is supporting our NVL datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time.

There is no expected impact to any services outside of some colocation customers that have been notified of further specifics in individually opened tickets. If you have any questions, please do not hesitate to email us at support@greenlouddefense.com
Nov 10, 23:06 EST
Nov 18, 2022
ATL Internet Peer Disruption
Resolved - This incident has been resolved.
Nov 18, 21:47 EST
Monitoring - Green Cloud experienced an internet peer disruption in our Atlanta, GA datacenter around 3:52pm EST. Virtual machines may have felt a brief disruption. Please let us know if you have any questions or extended impact by emailing support@greenclouddefense.com.
Nov 18, 16:11 EST
CHN001416: Networking Infrastructure Maintenance - NVL
Completed - The scheduled maintenance has been completed.
Nov 18, 00:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 EST
Scheduled - On Friday, November 18th 2022, Green Cloud Engineers will be performing network infrastructure maintenance that is supporting our NVL datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time.

There is no expected impact to any services outside of some colocation customers that have been notified of further specifics in individually opened tickets. If you have any questions, please do not hesitate to email us at support@greenlouddefense.com
Nov 10, 23:08 EST
Nov 17, 2022
CHN001416: Networking Infrastructure Maintenance - NVL
Completed - All maintenance for the night is concluded. Additional maintenance will be conducted tomorrow after 12:00am EST. If you have any issues, please do not hesitate to call us at 877-465-1217 or email us at support@greenlouddefense.com for non-urgent issues.
Nov 17, 03:50 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 EST
Scheduled - On Thursday, November 17th 2022, Green Cloud Engineers will be performing network infrastructure maintenance that is supporting our NVL datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time.

There is no expected impact to any services outside of some colocation customers that have been notified of further specifics in individually opened tickets. If you have any questions, please do not hesitate to email us at support@greenlouddefense.com
Nov 10, 23:01 EST
Nov 16, 2022
Emergency Maintenance - Atlanta
Completed - The scheduled maintenance has been completed.
Nov 16, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 EST
Scheduled - Schedule: Wednesday, 16 November 2022, from 10:00 AM to 12:00 PM EST

Location: Atlanta

Type: Emergency Maintenance

Summary: 11:11 Systems Engineering will be performing emergency maintenance for Office 365 BaaS.

Impact: During this maintenance window, the Office 365 BaaS service will be unavailable.

All services will resume as normal at the end of the maintenance window.

If you have any issues or questions, please do not hesitate to email support@greenclouddefense.com
Nov 15, 17:22 EST
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