Green Cloud Technologies
Atlanta site improvements
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 18:00 EST
Scheduled - As we move into the final stages of our Atlanta site improvement project it will be necessary to migrate the virtual machines running on the legacy hardware to our new refreshed platform over the coming weeks. These migrations will occur as standard VMware vmotions and should have no impact to the availability of our services. However, should you experience any perceived issue with your service please contact us immediately so we can verify it is not related to these activities. This has been an extensive project with very thorough testing and preparation. Once complete the Atlanta site will have additional redundancy, capacity, and performance.

This stage is focused on the migration of our IaaS and DRaaS services first with DaaS and BaaS to follow with future announcements.

Thank you for your patience and continued support.

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational
Network - Greenville, SC ? Operational
Network - Nashville, TN ? Operational
Network - Houston, TX ? Operational
Network - Atlanta, GA ? Operational
Network - Phoenix, AZ ? Operational
Network - Minneapolis, MN ? Operational
IaaS ? Operational
IaaS - Nashville, TN ? Operational
IaaS - Greenville, SC ? Operational
IaaS - Houston, TX ? Operational
IaaS - Atlanta, GA ? Operational
IaaS - Phoenix, AZ ? Operational
IaaS - Minneapolis, MN ? Operational
DRaaS ? Operational
DRaaS with Zerto - Atlanta, GA ? Operational
DRaaS with Zerto - Greenville, SC ? Operational
DRaaS with Zerto - Nashville, TN ? Operational
DRaaS with Zerto - Houston, TX Operational
DRaaS with Zerto - Minneapolis, MN Operational
DRaaS with Zerto - Phoenix, AZ ? Operational
DRaaS with StorageCraft - Greenville, SC ? Operational
DRaaS with StorageCraft - Nashville, TN ? Operational
DRaaS with StorageCraft - Atlanta, GA ? Operational
DRaaS with StorageCraft - Phoenix, AZ ? Operational
DaaS ? Operational
DaaS - Greenville, SC ? Operational
DaaS - Nashville, TN ? Operational
DaaS - Atlanta, GA ? Operational
DaaS - Phoenix, AZ ? Operational
DaaS - Houston, TX ? Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC ? Operational
BaaS with Veeam - Nashville, TN ? Operational
BaaS with Veeam - Atlanta, GA ? Operational
BaaS with Veeam - Phoenix, AZ ? Operational
Security ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
NVL vCloud ?
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HOU vCloud
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ATL vCloud
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PHX vCloud
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GSP vCloud
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Past Incidents
Jul 18, 2019

No incidents reported today.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Virtual Server restarts due to Compute Node failure
Resolved - Due to a failure of a hypervisor compute node in our Greenville, SC datacenter, a small number of virtual servers and virtual firewalls/routers were automatically restarted onto other compute nodes. This restart activity concluded by 9:47 AM Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Jul 15, 09:49 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
DaaS Service degradation
Resolved - The issue has been resolved. As always, if you have any questions or issues, you can reach us at 877.465.1217 or support@gogreencloud.com.
Jul 11, 12:03 EDT
Monitoring - At this time we have mitigated the issue and are verifying the environment has returned to the desired state for all customers affected. The Network Operations Center will continue to monitor the infrastructure for stability and will close the issue when we feel the steps taken have cleared all symptoms. We strive to proactively identify any lingering issues resulting from this issue, but please contact us immediately if at this time your service is not performing up to your expectations. We can be reached at 877-465-1217 or support@gogreencloud.com. Again, we sincerely apologize for the inconvenience this issue caused both you and your customers.
Jul 11, 11:21 EDT
Identified - The source of the degradation has been identified. Our teams are proceeding with mitigation at this time. Our teams are fully available to provide support and answer any questions you may have about this event. We can be reached at 877-465-1217 or support@gogreencloud.com.
Jul 11, 11:13 EDT
Investigating - The Network Operations Center is investigating a service degradation for some DaaS customers in our Atlanta, GA datacenter. More details will be provided in updates to follow within the next hour.
Jul 11, 10:55 EDT
Virtual Server restarts due to Compute Node failure
Resolved - Due to a failure of a hypervisor compute node in our Nashville, TN datacenter, a small number of virtual servers and virtual firewalls/routers were automatically restarted onto other compute nodes. This restart activity concluded by 2:10 AM Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Jul 11, 02:36 EDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Investigating DaaS Connectivity Service Disruption in Atlanta
Resolved - At this time, Green Cloud has seen full recovery for all customers. If you are experiencing any ongoing issues and haven't yet opened a support ticket, please reach out to us at 877.465.1217 or support@gogreencloud.com.
Jul 9, 19:01 EDT
Monitoring - At this time, Green Cloud has confirmed that the platform connectivity issues have been resolved, although we are seeing some extended impact to a very small group of end customers that we are working on directly. If you are experiencing any ongoing issues and haven't opened a support ticket, please reach out to us at 877.465.1217 or support@gogreencloud.com.
Jul 9, 18:26 EDT
Identified - Green Cloud has identified the source of the connectivity disruption and is working to mitigate the issue. Please contact Green Cloud support at 877.465.1217 or support@gogreencloud.com if you need assistance.
Jul 9, 17:46 EDT
Investigating - The Network Operations Center is investigating a possible service disruption in our Atlanta datacenter. More details will be provided in updates to follow within the next 30 minutes.
Jul 9, 17:33 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

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