Green Cloud Technologies Status

Green Cloud Technologies

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Phoenix, AZ Operational

DaaS - Houston, TX Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

NVL vCloud

Fetching

HOU vCloud

Fetching

ATL vCloud

Fetching

PHX vCloud

Fetching

GSP vCloud

Fetching

Past Incidents

Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

CHN00703: NSX Edge Gateway Maintenance - PHX

Completed - This maintenance has been cancelled and will be rescheduled at a later date.
Oct 11, 14:56 EDT

Scheduled - This status page announcement was not updated to reflect the correct date and time. Green Cloud will not be upgrading NSX Edges during the current maintenance window. The NSX Edge Gateway maintenance for the Phoenix, AZ data center is scheduled for 12:00am to 6:00am Eastern time on October 13th.
Oct 9, 00:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 EDT

Update - The NSX Edge Gateway maintenance for the Phoenix, AZ data center has been rescheduled for 12:00am to 6:00am Eastern time on 10/13.
Oct 7, 17:01 EDT

Scheduled - Green Cloud will be upgrading VMware NSX to take advantage of performance and stability enhancements. As part of this maintenance, Green Cloud will be redeploying NSX Edge Gateway appliances in our Phoenix, AZ (PHX) data center from 12:00am to 6:00am Eastern time on October 9th. During this maintenance window, the virtual servers in your vDC could experience a brief, less than 30 second disruption in internet connectivity as the edge gateway is rebooted. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Oct 2, 16:47 EDT

Office 365 BaaS Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 10:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 10:00 EDT

Scheduled - Green Cloud will be conducting maintenance on our Office 365 BaaS infrastructure in our Atlanta, GA datacenter during this window. Individual jobs attempting to process during this time will encounter issues until the window is completed. If you have any questions, don't hesitate to respond to this email or call us at 877.465.1217, option 1.
Oct 10, 17:31 EDT

IaaS Infrastructure Maintenance - HOU

Completed - The scheduled maintenance has been completed.
Oct 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT

Scheduled - On Friday, 9 October 2019, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our HOU datacenter, during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time. This upgrade will disrupt access to the HOU VMware portal while ongoing. It will not affect any guest VMs running in the cluster during or after the maintenance. If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Oct 9, 16:03 EDT

Oct 10, 2019

No incidents reported.

Oct 9, 2019

CHN00703: vCloud Director and NSX Maintenance - PHX

Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 9, 00:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 EDT

Scheduled - Green Cloud will be continuing the VMware NSX and vCloud Director upgrades in the Phoenix, AZ (PHX) data center to take advantage of performance and stability enhancements. These upgrades will take place on October 9th between 12:00am and 6:00am Eastern time, and on October 10th from 12:00am to 6:00am Eastern time. The vCloud Director interface will be unavailable but virtual servers will remain connected and operational. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Oct 7, 17:04 EDT

Oct 8, 2019

DaaS Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 EDT

Scheduled - Green Cloud will be conducting maintenance on our DaaS Infrastructure in our Houston, TX datacenter. No actual downtime should be experienced during this window. If you have any questions, don't hesitate to respond to support@gogreencloud.com or call us at 877.465.1217, option 1.
Oct 7, 14:15 EDT

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

CHN00703: vCloud Director and NSX Maintenance - PHX

Completed - The scheduled maintenance has been completed.
Oct 4, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 00:00 EDT

Scheduled - Green Cloud will be upgrading VMware NSX and vCloud Director in the Phoenix, AZ (PHX) data center to take advantage of performance and stability enhancements. These upgrades will take place on October 4th between 12:00am and 6:00am Eastern time, and on October 5th from 12:00am to 6:00am Eastern time. The vCloud Director interface will be unavailable but virtual servers will remain connected and operational. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Oct 2, 16:45 EDT

Oct 3, 2019

Investigating Internet Connectivity Disruption in Houston Datacenter

Postmortem - Read details
Oct 10, 14:11 EDT

Resolved - Green Cloud has monitored this issue all day and has seen no recurrence. Please reach out to our Support team if you have any ongoing impact. We will be providing a post-mortem here on our Status page in the coming days. Let us know if there's anything else we can assist with and we are deeply sorry for the impact today's event caused you.
Oct 3, 17:04 EDT

Monitoring - Green Cloud is still investigating the root cause, but all customers have reported full restoration of service. We're continuing to monitor at this time. Please reach out to Support if you have any questions or issues.
Oct 3, 10:15 EDT

Update - Green Cloud is continuing to investigate this issue, but we are getting reports of recovery. Please verify your systems are back up and email support@gogreencloud.com if not. We will be keeping this incident open until we've identified the root cause.
Oct 3, 09:43 EDT

Investigating - The Network Operations Center is investigating a service disruption affecting IaaS and Private Cloud internet connectivity in our Houston datacenter. More details will be provided in updates to follow within the next 30 minutes.
Oct 3, 09:27 EDT

Oct 2, 2019

CHN00702: IaaS Infrastructure Maintenance - HOU

Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 EDT

Scheduled - On Wednesday, 2 October 2019, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our HOU datacenter, during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time. This upgrade will disrupt access to the HOU VMware portal while ongoing. It will not affect any guest VMs running in the cluster during or after the maintenance. If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Sep 30, 15:24 EDT

Oct 1, 2019

No incidents reported.