Green Cloud Defense Status

Green Cloud Defense

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

Managed Security Operational

Managed Firewall Operational

Managed SIEM Operational

Managed EDR Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DRaaS with Veeam - Atlanta, GA Operational

DRaaS with VMware - Greenville, SC Operational

DRaaS with VMware - Nashville, TN Operational

DRaaS with VMware - Houston, TX Operational

DRaaS with VMware - Pheonix, AZ Operational

DRaaS with VMware - Minneapolis, MN Operational

DRaaS with VMware - Atlanta, GA Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Houston, TX Operational

Private Cloud Operational

Private Cloud - Atlanta, GA Operational

Private Cloud - Greenville, SC Operational

Private Cloud - Nashville, TN Operational

Private Cloud - Houston, TX Operational

Private Cloud - Phoenix, AZ Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Ransomware Protection Operational

BaaS with Ransomware Protection - West-1 Operational

BaaS with Ransomware Protection - East-1 Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Secure Object Storage Operational

Secure Object Storage - East-1 Operational

Secure Object Storage - West-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

Phoenix BaaS RP Maintenance

Completed - Maintenance has completed at this time.
May 18, 20:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 EDT

Scheduled - The Phoenix BaaS with RP service will be undergoing a database resync after the recent hotfix to ensure smooth offloading to the object storage repos. During this time the gateways will be shut so jobs will not be able to initiate until complete.
May 17, 15:51 EDT

May 17, 2022

Storage Connectivity Issue in Houston

Resolved - We are seeing recovery from the failure and will be working with our vendors on investigating the root cause. If you had any issues and are not currently engaged with support, please write in ASAP to support@greenclouddefense.com or call 877-465-1217.
May 17, 20:05 EDT

Monitoring - Green Cloud has identified a storage issue affecting a subset of customers on a specific storage device in our Houston datacenter. All affected VMs were unavailable to reach the underlying storage for about 10 minutes between 6:35pm ET and 6:45pm ET. We are working with our vendor to understand the cause of this issue and are actively monitoring for any further impacts. Please let us know if you need anything by emailing support@greenclouddefense.com
May 17, 19:08 EDT

May 16, 2022

Phoenix Veeam Services Hot Fix

Completed - The scheduled maintenance has been completed.
May 16, 14:00 EDT

Verifying - Updates are done and everything is back up. We are monitoring to ensure the hotfix has not caused any issues at this time.
May 16, 11:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:01 EDT

Scheduled - Veeam has identified a small error in VBR server offloading to the S3 storage. While data is still offloading for the ransomware protection, this is causing some issues with other operations for maintaining the Object Storage side. We are implementing this fix on all Phoenix servers running Veeam Backup and Replication. We expect a few hours downtime to update the BaaS, BaaS with Ransomware Protection, and IaaS Backup services in that data center.
May 12, 08:56 EDT

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.