Green Cloud Technologies
All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational
Network - Greenville, SC   ? Operational
Network - Nashville, TN   ? Operational
Network - Houston, TX   ? Operational
Network - Atlanta, GA   ? Operational
Network - Phoenix, AZ   ? Operational
Network - Minneapolis, MN   ? Operational
IaaS ? Operational
IaaS - GSP1   ? Operational
IaaS - NVL1   ? Operational
IaaS - GSP2   ? Operational
IaaS - Houston   ? Operational
IaaS - Atlanta   ? Operational
IaaS - Phoenix   ? Operational
IaaS - Minneapolis   ? Operational
DRaaS ? Operational
DRaaS with Zerto - Greenville, SC   ? Operational
DRaaS with Zerto - Nashville, TN   ? Operational
DRaaS with Zerto - Atlanta, GA   ? Operational
DRaaS with Zerto - Phoenix, AZ   ? Operational
DRaaS with StorageCraft - Greenville, SC   ? Operational
DRaaS with StorageCraft - Nashville, TN   ? Operational
DRaaS with StorageCraft - Atlanta, GA   ? Operational
DRaaS with StorageCraft - Phoenix, AZ   ? Operational
DaaS ? Operational
DaaS - Greenville, SC   ? Operational
DaaS - Nashville, TN   ? Operational
DaaS - Atlanta, GA   ? Operational
DaaS - Phoenix, AZ   ? Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC   ? Operational
BaaS with Veeam - Nashville, TN   ? Operational
BaaS with Veeam - Atlanta, GA   ? Operational
BaaS with Veeam - Phoenix, AZ   ? Operational
Security   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
GSP1 vCloud ?
Fetching
GSP2 vCloud ?
Fetching
NVL1 vCloud ?
Fetching
HOU vCloud
Fetching
ATL vCloud
Fetching
PHX vCloud
Fetching
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018
Resolved - This incident has been resolved.
Dec 13, 10:01 EST
Update - We are continuing to work on a fix for this issue.
Dec 13, 08:46 EST
Update - We are continuing to work on a fix for this issue.
Dec 13, 08:37 EST
Update - We are continuing to work on a fix for this issue.
Dec 13, 08:36 EST
Identified - Green Cloud Network Operations Center has identified an issue with IaaS Archive storage in our Nashville data center and is currently working to resolve. Please continue to report any interruptions or concerns to Partner Support at 877.465.1217 or support@gogreencloud.com.
Dec 13, 08:35 EST
Completed - The scheduled maintenance has been completed.
Dec 13, 00:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:01 EST
Scheduled - Green Cloud will be performing an urgent maintenance at 12am eastern on 12/13/2018 that will cause a temporary loss of management control of your environments via vCloud and the Green Cloud portal. Our goal is to minimize the impact as much as possible so as to reduce any effect on you or your customers and there is no expected impact on the actual operation of your virtual machines or networks. This is purely a maintenance on management components. Please contact Green Cloud Support if you have any questions or issues regarding this maintenance.
Dec 12, 19:01 EST
Dec 12, 2018
Resolved - Due to a failure of a hypervisor compute node in our Greenville datacenter, a small number of virtual desktops were automatically restarted onto other compute nodes. This restart activity concluded by 6:05pm Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Dec 12, 18:20 EST
Resolved - Green Cloud, in conjunction with our vendor partner, believes this issue to be resolved. We will be following up with a scheduled maintenance during our normal window to prevent the issue from recurring again. We apologize for any inconvenience these interruptions have caused you and remain available should you need anything.
Dec 12, 17:58 EST
Update - As part of continued troubleshooting with our vendor partners, Atlanta's vCloud instance will be unavailable for up to 20 minutes starting now. We apologize for the inconvenience and please let us know if you need anything in the meantime.
Dec 12, 16:09 EST
Monitoring - The Network Operations Center is monitoring a recurrence of the earlier issue with the Green Cloud administration interface in our Atlanta datacenter. While service has been restored for the moment, we are still working on making sure the issue is resolved permanently. If you need anything while we work to resolve this issue, please call us at 877-465-1217 or send an email to support@gogreencloud.com.
Dec 12, 14:24 EST
Resolved - The Network Operations Center has resolved the issue that caused an​ issue with the underlying management VMs that support the vCloud Director interface in the Atlanta datacenter. Connection to vCloud has been restored. If you If you are still having a problem accessing vCloud, please call us at 877-465-1217 or send an email to ​support@gogreencloud.com.
Dec 12, 09:33 EST
Monitoring - The Network Operations Center is monitoring an issue with the underlying management VMs that support the vCloud Director interface in the Atlanta datacenter. Connection to vCloud has been restored. If you If you are still having a problem accessing vCloud, please call us at 877-465-1217 or send an email to ​support@gogreencloud.com.
Dec 12, 08:55 EST
Identified - The Network Operations Center has identified an issue with the underlying management VMs that support the vCloud Director interface. Atlanta. NOC engineers are working to resolve the issue. If you need assistance while we work to resolve this issue, please call us at 877-465-1217 or send an email to support@gogreencloud.com.
Dec 12, 08:16 EST
Investigating - The Network Operations Center is investigating an issue with the Green Cloud administration interface in our Atlanta datacenter and is working to restore access. If you need anything while we work to resolve this issue, please call us at 877-465-1217 or send an email to support@gogreencloud.com.
Dec 12, 07:43 EST
Dec 11, 2018
Resolved - Green Cloud Partner Services has investigated all the customer edge routers and firewalls that were restarted and all have booted properly. Please let us know if we can assist with anything by calling us at 877-465-1217 or emailing support@gogreencloud.com. We sincerely apologize for any inconvenience.
Dec 11, 18:18 EST
Investigating - Due to a failure of a hypervisor compute node in our Greenville datacenter, a small number of virtual servers and virtual firewalls/routers were automatically restarted onto other compute nodes. This restart activity concluded by 5:41 Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Dec 11, 17:43 EST
Dec 10, 2018
Resolved - Green Cloud's NOC has resolved the issue with BaaS in Phoenix. The NOC will be working with Green Cloud Engineering and our vendors to avoid recurrence of this issue, which was related to improper process clean-up by the Veeam Cloud Connect service.
Dec 10, 19:42 EST
Identified - The NOC has identified the cause of the issue and is returning the service to operation at this time. We will update when service is back to a fully operational state.
Dec 10, 19:16 EST
Investigating - The Network Operations Center is investigating a possible service disruption with BaaS service in our Phoenix datacenter.. More details will be provided in updates to come as soon as we have more details. Please let us know if you have any questions in the meantime at 877-465-1217 or support@gogreencloud.com.
Dec 10, 18:07 EST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 EST
Scheduled - Green Cloud will be performing a very brief maintenance tonight/tomorrow on our ATL vCloud Director interface between 12:00am and 12:30am Eastern. Virtual machines will remain up and running and normal production will be unaffected. During this time, you will be unable to access vCloud Director for management. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Dec 3, 16:42 EST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - Green Cloud has seen no recurrence of any issues throughout the evening and morning. We have no indication that there will be any additional issues. If you have any further problems please contact Green Cloud Support at 877-465-1217 or support@gogreencloud.com.
Nov 30, 10:28 EST
Monitoring - Green Cloud team will continue to monitor the peer in question for issues. If you continue to have any problems, ​please contact the support team at 877-465-1217 or support@gogreencloud.com.
Nov 29, 22:09 EST
Investigating - Green Cloud is investigating an internet peer issue that has now reoccurred since the earlier alert this morning. This issue has manifested as interrupted internet connectivity in our Atlanta site for brief periods of time. Please let us know if you have any further impact at 877-465-1217 or support@gogreencloud.com.
Nov 29, 20:12 EST