Green Cloud Defense Status

Green Cloud Defense

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DRaaS with Veeam - Atlanta, GA Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Phoenix, AZ Operational

DaaS - Houston, TX Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

BaaS with Ransomware Protection Operational

BaaS with Ransomware Protection - West-1 Operational

BaaS with Ransomware Protection - East-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2021

Network connectivity issue - PHX

Resolved - This incident has been resolved.
Sep 28, 09:12 EDT

Monitoring - Green Cloud Defense's infrastructure teams continue to monitor connectivity until the maintenance window has ended. Please contact support at support@greenclouddefense.com with any questions.
Sep 28, 06:06 EDT

Update - Green Cloud Defense's network carrier has advised the root cause is related to the planned relocation of a fiber span for another circuit and is actively working to resolve the issue. Planned relocation maintenance is scheduled to end by 9 AM EST
Sep 28, 05:16 EDT

Identified - A carrier issue has been identified and connectivity was restored as of 4:43 AM EST. The network carrier has advised that connectivity disruptions may continue until 9 AM EST as they continue emergency maintenance to permanently resolve the issue.
Sep 28, 04:58 EDT

Investigating - The Green Cloud Defense Cloud Infrastructure team is aware of an issue with network connectivity at our Phoenix, AZ datacenter and is currently investigating. Updates will be published hourly until resolution is reached.
Sep 28, 04:35 EDT

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

PHX BaaS Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 19:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:45 EDT

Scheduled - On Friday, September 24th, Green Cloud will be performing emergency maintenance on infrastructure supporting Baas with Veeam services in Phoenix, AZ. Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed. Please contact support at support@greenclouddefense.com with any questions or concerns.
Sep 24, 15:29 EDT

Sep 23, 2021

No incidents reported.

Sep 22, 2021

CHN001148: Urgent VMware Infrastructure Patching

Completed - The scheduled maintenance has been completed.
Sep 22, 10:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 15:44 EDT

Scheduled - Green Cloud Defense has received notification of the VMware VMSA-2021-0020 security advisory released today and has immediately begun preparations to remediate the vulnerabilities. By design, Green Cloud's vCenter servers are not externally exposed in any way and are heavily protected by multiple layers of security.

Beginning today, Tuesday September 21st and continuing through Saturday September 25th at 6 am, Green Cloud Defense will be performing the necessary infrastructure patching required to remediate this vulnerability. Patching of private cloud environments will be individually scheduled through proactively opened tickets. There is no expected impact to running VMs during this process, but administrative access via vCloud or vSphere for private cloud will be impacted during service restart intervals. If you have any questions, please email support@greenclouddefense.com
Sep 21, 15:43 EDT

Sep 21, 2021

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Virtual Server restarts due to Compute Node failure

Resolved - Due to a failure of a hypervisor compute node in our Houston, TX datacenter, a small number of virtual servers and virtual firewalls/routers were automatically restarted onto other compute nodes. This restart activity concluded by 4:00 AM Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Sep 14, 04:05 EDT