Green Cloud Defense Status

Green Cloud Defense

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

Managed Security Operational

Managed Firewall Operational

Managed SIEM Operational

Managed EDR Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DRaaS with Veeam - Atlanta, GA Operational

DRaaS with VMware - Greenville, SC Operational

DRaaS with VMware - Nashville, TN Operational

DRaaS with VMware - Houston, TX Operational

DRaaS with VMware - Phoenix, AZ Operational

DRaaS with VMware - Minneapolis, MN Operational

DRaaS with VMware - Atlanta, GA Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Houston, TX Operational

Private Cloud Operational

Private Cloud - Atlanta, GA Operational

Private Cloud - Greenville, SC Operational

Private Cloud - Nashville, TN Operational

Private Cloud - Houston, TX Operational

Private Cloud - Phoenix, AZ Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Ransomware Protection Operational

BaaS with Ransomware Protection - West-1 Operational

BaaS with Ransomware Protection - East-1 Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Secure Object Storage Operational

Secure Object Storage - East-1 Operational

Secure Object Storage - West-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure Upgrades - GSP DaaS Jul 30, 2024 00:00-06:00 EDT

On 7/30 00:00 EDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for Desktops as a Service in the Greenville, SC datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 24, 2024 - 09:21 EDT

Infrastructure Upgrades - NVL DaaS Jul 30, 2024 01:00-07:00 EDT

On 7/30 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for Desktops as a Service in the Nashville, TN datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 24, 2024 - 09:22 EDT

Infrastructure Upgrades - ATL DaaS Jul 31, 2024 00:00-01:00 EDT

On 7/31 00:00 EDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for Desktops as a Service in the Atlanta, Georgia datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 24, 2024 - 09:23 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Infrastructure Upgrades - NVL IaaS

Completed - The scheduled maintenance has been completed.
Jul 25, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:00 EDT

Scheduled - On 7/24 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Nashville, TN datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Jul 17, 08:53 EDT

Jul 24, 2024

11:11 Systems IaaS - Maintenance Impact Out of Scope - MSP - 24 July 2024

Resolved - No further issues were observed so this incident is being resolved. If you have any questions, please contact your support team.
Jul 24, 11:08 EDT

Monitoring - Engineers have resolved the issue and customers are seeing performance improvements as the system recovers. If you have any questions, please contact your support team for assistance.
Jul 24, 05:59 EDT

Identified - The issue has been identified and engineers are working to restore services. If you have any questions, please contact your support team for assistance.
Jul 24, 05:43 EDT

Investigating - On 24 July 2024, starting at approximately 06:00 UTC, a portion of customers in the MSP data center may have begun experiencing management or production connectivity issues. Engineers are investigating and working towards resolution. If you are experiencing any issues, please contact your support team for assistance.
Jul 24, 05:23 EDT

Infrastructure Upgrades - MSP IaaS

Completed - The scheduled maintenance has been completed.
Jul 24, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 01:01 EDT

Scheduled - On 7/24 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Minneapolis, MN datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Jul 17, 08:48 EDT

Infrastructure Upgrades - GSP IaaS

Completed - The scheduled maintenance has been completed.
Jul 24, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 EDT

Scheduled - On 7/24 00:00 EDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Greenville, SC datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Jul 17, 08:53 EDT

Infrastructure Upgrades - PHX IaaS

Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:00 EDT

Scheduled - On 7/24 00:00 MDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Phoenix, AZ datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Jul 17, 08:51 EDT

Infrastructure Upgrades - HOU IaaS

Completed - The scheduled maintenance has been completed.
Jul 24, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 01:00 EDT

Scheduled - On 7/24 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Houston, TX datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Jul 17, 08:47 EDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Windows Servers Incident: CrowdStrike Bug Reported

Resolved - This incident has been resolved.
Jul 19, 03:56 EDT

Identified - 11:11 Systems has been alerted to a service disruption impacting servers running the Windows Operating System that connect to the CrowdStrike company via a built in "Falcon Sensor." This issue is impacting Windows servers due to a CrowdStrike update that was recently pushed and is outside of the 11:11 Systems environment.

CrowdStrike has proposed a potential solution to disable the "csagent.sys" driver from loading in the Windows registry. This solution has not been fully tested by 11:11 Systems and is a vendor suggested workaround while they continue to fix the issue within their software. Customers may need to disable the "csagent.sys" driver in Windows servers until further updates are provided by CrowdStrike.

The following Tech Alert has been posted by CrowdStrike for this issue:

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Tech Alert I Windows crashes related to Falcon Sensor | 2024-07-19

Published Date: Jul 18, 2024

Summary:

CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor.

Details:

Symptoms include hosts experiencing a bugcheck\blue screen error related to the Falcon Sensor.

Current Action:

CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.

If hosts are still crashing and unable to stay online to receive the Channel File Changes, the following steps can be used to workaround this is

Workaround Steps:

1. Boot Windows into Safe Mode or the Windows Recovery Environment

2. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory

3. Locate the file matching "C-00000291*.sys", and delete it.

4. Boot the host normally.

Latest Updates

2024-07-19 05:30 AM UTC I Tech Alert Published.

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Jul 19, 03:55 EDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.