Green Cloud Defense Status

Green Cloud Defense

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

Managed Security Operational

Managed Firewall Operational

Managed SIEM Operational

Managed EDR Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DRaaS with Veeam - Atlanta, GA Operational

DRaaS with VMware - Greenville, SC Operational

DRaaS with VMware - Nashville, TN Operational

DRaaS with VMware - Houston, TX Operational

DRaaS with VMware - Pheonix, AZ Operational

DRaaS with VMware - Minneapolis, MN Operational

DRaaS with VMware - Atlanta, GA Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Houston, TX Operational

Private Cloud Operational

Private Cloud - Atlanta, GA Operational

Private Cloud - Greenville, SC Operational

Private Cloud - Nashville, TN Operational

Private Cloud - Houston, TX Operational

Private Cloud - Phoenix, AZ Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Ransomware Protection Operational

BaaS with Ransomware Protection - West-1 Operational

BaaS with Ransomware Protection - East-1 Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Secure Object Storage Operational

Secure Object Storage - East-1 Operational

Secure Object Storage - West-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHN001329: IaaS Infrastructure Maintenance - NVL Jul 5, 00:00-06:00 EDT

On Tuesday, 5 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our NVL datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window.
There will be a brief interruption of external internet and NNI access while NSX edges redeploy.
This will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Posted on Jun 27, 12:19 EDT

CHN001329: IaaS Infrastructure Maintenance - NVL Jul 6, 00:00-06:00 EDT

On Wednesday, 6 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our NVL datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window.
There will be a brief interruption of external internet and NNI access while NSX edges redeploy.
This will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Posted on Jun 27, 12:20 EDT

CHN001353: IaaS Infrastructure Maintenance - GSP Jul 6, 00:00-06:00 EDT

On Wednesday, 6 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our GSP datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time.

All virtual servers will remain online with minimal impact due to redundant connectivity.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Posted on Jun 30, 17:02 EDT

CHN001330: IaaS Infrastructure Maintenance - NVL Jul 7, 00:00-04:00 EDT

On Thursday, 7 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our NVL datacenter during regularly scheduled maintenance hours of 0:00 AM to 04:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Posted on Jun 27, 12:21 EDT

CHN001356: Networking Infrastructure Maintenance - NVL Jul 7, 00:00-06:00 EDT

On Thursday, July 7th 2022, Green Cloud Engineers will be performing network infrastructure maintenance that is supporting the IaaS, DaaS and private cloud clusters in our NVL datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time.

There may be a brief interruption of external internet access while routes reconverge. This should not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to email us at support@greenlouddefense.com
Posted on Jul 1, 14:37 EDT

CHN001331: IaaS Infrastructure Maintenance - NVL Jul 8, 00:00-04:00 EDT

On Friday, 8 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our NVL datacenter during regularly scheduled maintenance hours of 0:00 AM to 04:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Posted on Jun 27, 12:23 EDT

CHN001356: Networking Infrastructure Maintenance - NVL Jul 8, 00:00-06:00 EDT

On Friday, July 8th 2022, Green Cloud Engineers will be performing network infrastructure maintenance that is supporting the IaaS, DaaS and private cloud clusters in our NVL datacenter during regularly scheduled maintenance hours of 12:00 AM to 06:00 AM Eastern Time. If all the maintenance cannot be completed during this time a backup window of Saturday, July 9th 2022 will be utilized and posted as an additional maintenance.

There may be a brief interruption of external internet access while routes reconverge. This should not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to email us at support@greenlouddefense.com
Posted on Jul 1, 14:40 EDT

Past Incidents

Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

Virtual Server restarts due to Compute Node failure

Resolved - Due to a failure of a hypervisor compute node in our Atlanta datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:53 PM Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Jul 2, 22:22 EDT

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

CHN001331: IaaS Infrastructure Maintenance - PHX

Completed - The scheduled maintenance has been completed.
Jun 28, 02:24 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 EDT

Scheduled - On Tuesday, 28 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our PHX datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 21, 17:14 EDT

Jun 27, 2022

CHN001331: IaaS Infrastructure Maintenance - HOU

Completed - The scheduled maintenance has been completed.
Jun 27, 02:08 EDT

Update - This upgrade has completed successfully.
Jun 27, 02:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:00 EDT

Scheduled - On Monday, 27 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our HOU datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 15, 15:51 EDT

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Atlanta vCloud Administrator Interface Disruption

Resolved - This incident has been resolved.
Jun 24, 15:20 EDT

Investigating - Green Cloud's Cloud Infrastructure team is investigating an issue with the vCloud administration interface in our Atlanta datacenter. Only affected service will be access to the vCloud portal and all VMs should be functioning normally. Please email us at support@gogreencloud.com or call 877-465-1217 and we'll address immediately.
Jun 24, 14:51 EDT

CHN001330: IaaS Infrastructure Maintenance - HOU

Completed - The scheduled maintenance has been completed.
Jun 24, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:30 EDT

Scheduled - On Friday, 24 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our PHX datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 15, 15:50 EDT

Jun 23, 2022

ATL BaaS with Veeam Backup Failures

Resolved - This incident has been resolved.
Jun 23, 18:38 EDT

Update - Green Cloud Defense has resolved an issue affecting tenants that may have caused an issue with recent backups.

Subsequent backup attempts should succeed upon retry.

If you have any issues or questions, please do not hesitate to email support@greenclouddefense.com
Jun 23, 18:38 EDT

Investigating - Green Cloud Defense is investigating an issue affecting Atlanta, GA BaaS with Veeam tenants that may have caused an issue with recent backups and backup copy jobs.

An update will be posted once subsequent backup attempts should succeed or as troubleshooting proceeds.

If you have any issues or questions, please do not hesitate to email support@greenclouddefense.com
Jun 23, 18:08 EDT

CHN001329: IaaS Infrastructure Maintenance - HOU

Completed - The scheduled maintenance has been completed.
Jun 23, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:01 EDT

Scheduled - On Thursday, 23 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our HOU datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. The maintenance will not affect the guest VMs. There will be a brief interruption in network access while each edge is redeployed.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 15, 15:49 EDT

Jun 22, 2022

CHN001330: IaaS Infrastructure Maintenance - PHX

Completed - The scheduled maintenance has been completed.
Jun 22, 01:50 EDT

Update - This maintenance ended unsuccessfully, and will have to be rescheduled.

The portal is up and ready for customer use.
Jun 22, 01:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 EDT

Scheduled - On Wednesday, 22 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our PHX datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 10, 12:30 EDT

Jun 21, 2022

CHN001329: IaaS Infrastructure Maintenance - PHX

Completed - The scheduled maintenance has been completed.
Jun 21, 03:05 EDT

Update - This upgrade is complete
Jun 21, 03:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:00 EDT

Update - Please note, this maintenance will disrupt VM traffic briefly while new edges are deployed in the datacenter.
Jun 14, 14:19 EDT

Scheduled - On Tuesday, 21 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our PHX datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 10, 12:29 EDT

Jun 20, 2022

CHN001331: IaaS Infrastructure Maintenance - MSP

Completed - The scheduled maintenance has been completed.
Jun 20, 03:50 EDT

Update - This maintenance has been completed.
Jun 20, 03:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 00:00 EDT

Scheduled - On Monday, 20 June 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our MSP datacenter during regularly scheduled maintenance hours of 0:00 AM to 06:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jun 10, 12:28 EDT