Green Cloud Defense
All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational
Network - Greenville, SC ? Operational
Network - Nashville, TN ? Operational
Network - Houston, TX ? Operational
Network - Atlanta, GA ? Operational
Network - Phoenix, AZ ? Operational
Network - Minneapolis, MN ? Operational
IaaS ? Operational
IaaS - Nashville, TN ? Operational
IaaS - Greenville, SC ? Operational
IaaS - Houston, TX ? Operational
IaaS - Atlanta, GA ? Operational
IaaS - Phoenix, AZ ? Operational
IaaS - Minneapolis, MN ? Operational
Managed Security Operational
Managed Firewall Operational
Managed SIEM ? Operational
Managed EDR Operational
DRaaS ? Operational
DRaaS with Zerto - Atlanta, GA ? Operational
DRaaS with Zerto - Greenville, SC ? Operational
DRaaS with Zerto - Nashville, TN ? Operational
DRaaS with Zerto - Houston, TX Operational
DRaaS with Zerto - Minneapolis, MN Operational
DRaaS with Zerto - Phoenix, AZ ? Operational
DRaaS with StorageCraft - Greenville, SC ? Operational
DRaaS with StorageCraft - Nashville, TN ? Operational
DRaaS with StorageCraft - Atlanta, GA ? Operational
DRaaS with StorageCraft - Phoenix, AZ ? Operational
DRaaS with Veeam - Atlanta, GA ? Operational
DRaaS with VMware - Greenville, SC ? Operational
DRaaS with VMware - Nashville, TN ? Operational
DRaaS with VMware - Houston, TX ? Operational
DRaaS with VMware - Phoenix, AZ ? Operational
DRaaS with VMware - Minneapolis, MN ? Operational
DRaaS with VMware - Atlanta, GA ? Operational
DaaS ? Operational
DaaS - Greenville, SC ? Operational
DaaS - Nashville, TN ? Operational
DaaS - Atlanta, GA ? Operational
DaaS - Houston, TX ? Operational
Private Cloud Operational
Private Cloud - Atlanta, GA Operational
Private Cloud - Greenville, SC Operational
Private Cloud - Nashville, TN Operational
Private Cloud - Houston, TX Operational
Private Cloud - Phoenix, AZ Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC ? Operational
BaaS with Veeam - Nashville, TN ? Operational
BaaS with Veeam - Atlanta, GA ? Operational
BaaS with Veeam - Phoenix, AZ ? Operational
BaaS with Ransomware Protection Operational
BaaS with Ransomware Protection - West-1 Operational
BaaS with Ransomware Protection - East-1 Operational
Office 365 BaaS Operational
Office 365 BaaS - Atlanta, GA ? Operational
Security ? Operational
Secure Object Storage Operational
Secure Object Storage - East-1 Operational
Secure Object Storage - West-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Upgrades - GSP IaaS Jul 24, 2024 00:00-04:00 EDT
On 7/24 00:00 EDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Greenville, SC datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 17, 2024 - 08:53 EDT
Infrastructure Upgrades - MSP IaaS Jul 24, 2024 01:00-05:00 EDT
On 7/24 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Minneapolis, MN datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 17, 2024 - 08:48 EDT
Infrastructure Upgrades - HOU IaaS Jul 24, 2024 01:00-05:00 EDT
On 7/24 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Houston, TX datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 17, 2024 - 08:47 EDT
Infrastructure Upgrades - PHX IaaS Jul 24, 2024 02:00-06:00 EDT
On 7/24 00:00 MDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Phoenix, AZ datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 17, 2024 - 08:51 EDT
Infrastructure Upgrades - NVL IaaS Jul 25, 2024 01:00-05:00 EDT
On 7/24 00:00 CDT, 11:11 Systems engineering will be upgrading underlying hypervisor components for public cloud in the Nashville, TN datacenter. Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Jul 17, 2024 - 08:53 EDT
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 03:56 EDT
Identified - 11:11 Systems has been alerted to a service disruption impacting servers running the Windows Operating System that connect to the CrowdStrike company via a built in "Falcon Sensor." This issue is impacting Windows servers due to a CrowdStrike update that was recently pushed and is outside of the 11:11 Systems environment.

CrowdStrike has proposed a potential solution to disable the "csagent.sys" driver from loading in the Windows registry. This solution has not been fully tested by 11:11 Systems and is a vendor suggested workaround while they continue to fix the issue within their software. Customers may need to disable the "csagent.sys" driver in Windows servers until further updates are provided by CrowdStrike.

The following Tech Alert has been posted by CrowdStrike for this issue:

----------------------------------------------------------------------------

Tech Alert I Windows crashes related to Falcon Sensor | 2024-07-19

Published Date: Jul 18, 2024

Summary:

CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor.

Details:

Symptoms include hosts experiencing a bugcheck\blue screen error related to the Falcon Sensor.

Current Action:

CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.

If hosts are still crashing and unable to stay online to receive the Channel File Changes, the following steps can be used to workaround this is

Workaround Steps:

1. Boot Windows into Safe Mode or the Windows Recovery Environment

2. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory

3. Locate the file matching "C-00000291*.sys", and delete it.

4. Boot the host normally.

Latest Updates

2024-07-19 05:30 AM UTC I Tech Alert Published.

------------------------------------------------------------------------------------

Jul 19, 03:55 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - Utility power has been restored and has remained stable.
Jul 9, 09:01 EDT
Update - We have identified a vendor issue that is preventing certain vcloud management functions from working (ic opening consoles). We are working closely with our vendor for a solution.
Jul 8, 22:59 EDT
Update - The data center continues to run on generator power. Fuel trucks will remain onsite to refuel generators as required for the duration electrical utilities are unavailable.
Jul 8, 17:30 EDT
Monitoring - Due to Hurricane Beryl, our data center is currently running on generator power. All Uninterruptible Power Supplies (UPS) successfully transferred the load over to the standby generators with no impact. 11:11 is continuing to monitor the situation and will provide updates as necessary.
Jul 8, 10:49 EDT