Postmortem -
Read details
Apr 16, 14:16 EDT
Resolved -
At this time, we are not aware of any ongoing impact to ATL DaaS services other than a few isolated instances in which we are working directly with those partners individually. If you have any issues and are not currently engaged with support, please write in ASAP to
support@gogreencloud.com or call 877-465-1217.
Apr 10, 06:15 EDT
Monitoring -
Green Cloud has completed the remediation steps and confirmed the affected datastore is fully functional. Green Cloud Support will be proactively reviewing individual DaaS administration components for any lingering issues. In the meantime, if you have any issues and are not currently engaged with support, please email
support@gogreencloud.com or call 877-465-1217.
Apr 10, 03:37 EDT
Update -
Green Cloud has completed the hardware replacement and is seeing progress towards recovery. An update will be provided within an hour as testing and remediation steps are completed. In the meantime, we can be reached at
support@gogreencloud.com as needed.
Apr 10, 02:35 EDT
Update -
Green Cloud continues to work on this issue with the storage vendor which has been escalated to their highest level of engineering. Green Cloud will continue to provide any substantial updates on progress made. We can be reached at
support@gogreencloud.com as needed.
Apr 10, 01:18 EDT
Update -
Green Cloud continues to work on this issue with the storage vendor. Hardware replacement is underway while we are working on a path towards recovery. Green Cloud will continue to provide any substantial updates on progress made. We can be reached at
support@gogreencloud.com if needed.
Apr 9, 23:11 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 22:37 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 22:05 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 21:33 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 21:03 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 20:29 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 19:57 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 19:24 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. We have escalated the case at the highest level and are actively working towards a resolution. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 18:44 EDT
Update -
Our operations teams continue working with our vendor to resolve the issue with the affected datastore. We sincerely apologize for the inconvenience this issue is causing both you and your customers. Our teams are fully available to provide support and answer any questions you may have about this event. We can be reached at
support@gogreencloud.com. Updates will be provided every 30 minutes or until the event is resolved.
Apr 9, 18:08 EDT
Identified -
The source of the disruption has been identified to a specific datastore. Green Cloud has escalated the case with the storage vendor and is actively working to resolve the issue. Our teams are fully available to provide support and answer any questions you may have about this event. We can be reached at
support@gogreencloud.com. Updates will be provided every 30 minutes or until the event is resolved
Apr 9, 17:36 EDT
Investigating -
Green Cloud's Cloud Infrastructure team is investigating a possible storage issue with ATL DaaS. More details will be provided in updates to follow within the next 30 minutes.
Apr 9, 17:07 EDT