11:11 Systems

Service Under Maintenance

About This Site

Welcome to 11:11 System's (formerly Green Cloud Defense) systems status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@1111systems.com.com.

Network Operational
Network - Greenville, SC ? Operational
Network - Nashville, TN ? Operational
Network - Houston, TX ? Operational
Network - Atlanta, GA ? Operational
Network - Phoenix, AZ ? Operational
Network - Minneapolis, MN ? Operational
IaaS ? Operational
IaaS - Nashville, TN ? Operational
IaaS - Greenville, SC ? Operational
IaaS - Houston, TX ? Operational
IaaS - Atlanta, GA ? Operational
IaaS - Phoenix, AZ ? Operational
IaaS - Minneapolis, MN ? Operational
Managed Security Operational
Managed Firewall Operational
Managed SIEM ? Operational
Managed EDR Operational
DRaaS ? Under Maintenance
DRaaS with Zerto - Atlanta, GA ? Operational
DRaaS with Zerto - Greenville, SC ? Operational
DRaaS with Zerto - Nashville, TN ? Operational
DRaaS with Zerto - Houston, TX Operational
DRaaS with Zerto - Minneapolis, MN Operational
DRaaS with Zerto - Phoenix, AZ ? Under Maintenance
DRaaS with StorageCraft - Greenville, SC ? Operational
DRaaS with StorageCraft - Nashville, TN ? Operational
DRaaS with StorageCraft - Atlanta, GA ? Operational
DRaaS with StorageCraft - Phoenix, AZ ? Operational
DRaaS with Veeam - Atlanta, GA ? Operational
DRaaS with VMware - Greenville, SC ? Operational
DRaaS with VMware - Nashville, TN ? Operational
DRaaS with VMware - Houston, TX ? Operational
DRaaS with VMware - Phoenix, AZ ? Operational
DRaaS with VMware - Minneapolis, MN ? Operational
DRaaS with VMware - Atlanta, GA ? Operational
DaaS ? Operational
DaaS - Greenville, SC ? Operational
DaaS - Nashville, TN ? Operational
DaaS - Atlanta, GA ? Operational
DaaS - Houston, TX ? Operational
Private Cloud Operational
Private Cloud - Atlanta, GA Operational
Private Cloud - Greenville, SC Operational
Private Cloud - Nashville, TN Operational
Private Cloud - Houston, TX Operational
Private Cloud - Phoenix, AZ Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC ? Operational
BaaS with Veeam - Nashville, TN ? Operational
BaaS with Veeam - Atlanta, GA ? Operational
BaaS with Veeam - Phoenix, AZ ? Operational
BaaS with Ransomware Protection Operational
BaaS with Ransomware Protection - West-1 Operational
BaaS with Ransomware Protection - East-1 Operational
Office 365 BaaS Operational
Office 365 BaaS - Atlanta, GA ? Operational
Security ? Operational
Secure Object Storage Operational
Secure Object Storage - East-1 Operational
Secure Object Storage - West-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ATL - UCS Fabric Interconnect Migration Apr 14, 2025 20:00 - Apr 15, 2025 06:00 EDT

Summary: 11:11 Engineering will be performing maintenance on our networking infrastructure in the Atlanta data center.
Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Posted on Apr 01, 2025 - 08:43 EDT

GCD-HOU - UCS01HOU: UCS 4.2(3k) Firmware Upgrade Jun 3, 2025 21:00 - Jun 4, 2025 01:00 EDT

Scheduled - Summary: 11:11 Engineering will be upgrading the underlying Cisco UCS infrastructure that supports the 11:11 Cloud and 11:11 Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: We expect customer impact to be minimal. However, all maintenances do have an innate risk associated with them. In the event of an unexpected impact 11:11 engineering will provide updates and further information.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 27, 2025 - 14:52 EDT

GCD-HOU - UCS01HOU: UCS 4.2(3k) Firmware Upgrade Jun 4, 2025 21:00 - Jun 5, 2025 01:00 EDT

Scheduled - Summary: 11:11 Engineering will be upgrading the underlying Cisco UCS infrastructure that supports the 11:11 Cloud and 11:11 Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: We expect customer impact to be minimal. However, all maintenances do have an innate risk associated with them. In the event of an unexpected impact 11:11 engineering will provide updates and further information.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 27, 2025 - 14:53 EDT

PHX - Zerto 10.0U4P2 Global rollout Jun 25, 2025 00:00-06:00 EDT

Summary: 11:11 Engineering will be upgrading the 11:11 Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Jun 11, 2025 - 07:06 EDT

HOU - Zerto 10.0U4P2 Global rollout Jun 25, 2025 00:00-06:00 EDT

Summary: 11:11 Engineering will be upgrading the 11:11 Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on May 29, 2025 - 09:00 EDT
Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Emergency Maintenance - Veeam Infrastructure Upgrades
Completed - The scheduled maintenance has been completed.
Jun 18, 13:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:00 EDT
Scheduled - Summary: 11:11 Engineering will be updating the 11:11 Secure Cloud Backup and Secure DRaaS with Veeam services. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service. This update also addresses the veeam CVE-2025-23121 published here: https://www.veeam.com/kb4743.

Impact: During this maintenance window, the 11:11 Secure Cloud Backup and Secure DRaaS with Veeam services will be unavailable. All backup and restoration services will be offline and unavailable for the duration of the maintenance window. Once the maintenance is concluded some customers may be unable to see active backups in the customer portal. Jobs are still running as expected but console may take up to 24 hours to update with backup information.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Jun 17, 15:10 EDT
Emergency reboot ATL management appliance
Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 10:00 EDT
Scheduled - 11:11 Systems engineering will perform an emergency reboot of underlying management components supporting IaaS in the Atlanta, GA datacenter at 11 AM EDT on 6/18/2025. VMs will remain online and accessible, but VCD tasks will fail during the reboot. Full recovery of functionality will take less than 30 minutes.
Please reach out to support@1111systems.com with any questions.
Jun 18, 09:52 EDT
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Infrastructure Maintenance - IaaS Backups in Atlanta, GA
Completed - The scheduled maintenance has been completed.
Jun 12, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:00 EDT
Scheduled - 11:11 Systems engineering will be performing maintenance on the underlying infrastructure supporting IaaS Backups and DRaaS with Veeam. During this time, VM restores, file restores and failover functions will be unavailable. There will be no impact to functionality of vCloud director and management of VMs.

Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Jun 9, 11:47 EDT
Jun 11, 2025
Greenville - IaaS Incident
Resolved - The environment has remained stable and all services continue to remain operational. This incident is now resolved.

If you have any questions, please contact our Support Helpdesk for additional assistance.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jun 11, 17:37 EDT
Monitoring - 11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.
Jun 10, 17:51 EDT
Update - 11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.
Jun 10, 16:21 EDT
Identified - 11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.
Jun 10, 15:08 EDT
Investigating - Engineers are aware of an issue current in the GSP datacenter and are currently investigating.
Jun 10, 13:55 EDT
Jun 10, 2025
11:11 Systems DRaaS (PHX ) - ISP Vendor internal network maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 11:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:05 EDT
Scheduled - Summary: 11:11 Systems DRaaS (PHX ) - Vendor is carrying out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to repair/replace fiber and is required in order to avoid unplanned outages from damages related to a previous fiber incident.

Impact: During this maintenance, you may see Zerto DRaaS alerts triggered by network blip.

Customer Action: Support team will be actively monitoring alerts and there is no customer action required.
Jun 10, 05:03 EDT
Jun 9, 2025
NVL - Zerto 10.0U4P2 Global rollout
Completed - The scheduled maintenance has been completed.
Jun 9, 01:27 EDT
Scheduled - Summary: 11:11 Engineering will be upgrading the 11:11 Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
May 29, 09:13 EDT
GSP - Zerto 10.0U4P2 Global rollout
Completed - The scheduled maintenance has been completed.
Jun 9, 01:27 EDT
Scheduled - Summary: 11:11 Engineering will be upgrading the 11:11 Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
May 29, 08:59 EDT
HOU - vCenter Patching
Completed - The scheduled maintenance has been completed.
Jun 9, 01:17 EDT
Scheduled - 11:11 Systems engineering will be upgrading underlying vsphere components for public cloud and Zerto DRaaS in the Houston, TX datacenter. Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted.

Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
May 23, 09:51 EDT
ATL - vCenter Patching
Completed - The scheduled maintenance has been completed.
Jun 9, 01:16 EDT
Scheduled - 11:11 Systems engineering will be upgrading underlying vsphere components for public cloud and Zerto DRaaS in the Atlanta datacenter. Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted.

Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
May 23, 09:58 EDT
PHX - vCenter Patching
Completed - The scheduled maintenance has been completed.
Jun 9, 01:16 EDT
Scheduled - 11:11 Systems engineering will be upgrading underlying vsphere components for public cloud and Zerto DRaaS in the Pheonix, AZ datacenter. Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted.

Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
May 23, 10:03 EDT
GSP - vCenter Patching
Completed - The scheduled maintenance has been completed.
Jun 9, 01:12 EDT
Scheduled - 11:11 Systems engineering will be upgrading underlying vsphere components for public cloud and Zerto DRaaS in the Greenville, SC datacenter. Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted.

Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
May 23, 10:10 EDT
NVL - vCenter Patching
Completed - The scheduled maintenance has been completed.
Jun 9, 01:04 EDT
Scheduled - 11:11 Systems engineering will be upgrading underlying vsphere components for public cloud and Zerto DRaaS in the Nashville, TN datacenter. Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted.

Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
May 23, 10:06 EDT
Jun 8, 2025

No incidents reported.

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