Green Cloud Technologies
All Systems Operational

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Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational
Network - Greenville, SC ? Operational
Network - Nashville, TN ? Operational
Network - Houston, TX ? Operational
Network - Atlanta, GA ? Operational
Network - Phoenix, AZ ? Operational
Network - Minneapolis, MN ? Operational
IaaS ? Operational
IaaS - Nashville, TN ? Operational
IaaS - Greenville, SC ? Operational
IaaS - Houston, TX ? Operational
IaaS - Atlanta, GA ? Operational
IaaS - Phoenix, AZ ? Operational
IaaS - Minneapolis, MN ? Operational
DRaaS ? Operational
DRaaS with Zerto - Atlanta, GA ? Operational
DRaaS with Zerto - Greenville, SC ? Operational
DRaaS with Zerto - Nashville, TN ? Operational
DRaaS with Zerto - Houston, TX Operational
DRaaS with Zerto - Minneapolis, MN Operational
DRaaS with Zerto - Phoenix, AZ ? Operational
DRaaS with StorageCraft - Greenville, SC ? Operational
DRaaS with StorageCraft - Nashville, TN ? Operational
DRaaS with StorageCraft - Atlanta, GA ? Operational
DRaaS with StorageCraft - Phoenix, AZ ? Operational
DaaS ? Operational
DaaS - Greenville, SC ? Operational
DaaS - Nashville, TN ? Operational
DaaS - Atlanta, GA ? Operational
DaaS - Phoenix, AZ ? Operational
DaaS - Houston, TX ? Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC ? Operational
BaaS with Veeam - Nashville, TN ? Operational
BaaS with Veeam - Atlanta, GA ? Operational
BaaS with Veeam - Phoenix, AZ ? Operational
BaaS with Veeam - Minneapolis, MN ? Operational
Office 365 BaaS Operational
Office 365 BaaS - Atlanta, GA ? Operational
Security ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHN-770 NSX Edge Gateway Maintenance in PHX Jun 2, 00:00-06:00 EDT
Green Cloud will be upgrading VMware NSX to take advantage of performance and stability enhancements. As part of this maintenance, Green Cloud will be redeploying NSX Edge Gateway appliances in our Phoenix, AZ (PHX) data center from 12:00am to 6:00am Eastern time on June 2nd. During this maintenance window, the virtual servers in your vDC could experience a brief, less than 30 second disruption in internet connectivity as the edge gateway is rebooted. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
Posted on May 26, 10:16 EDT
System Metrics Month Week Day
NVL vCloud ?
Fetching
HOU vCloud
Fetching
ATL vCloud
Fetching
PHX vCloud
Fetching
GSP vCloud
Fetching
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020
Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 01:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 EDT
Scheduled - Green Cloud Engineering will be performing an emergency maintenance to address the network latency incident (https://status.grncld.net/incidents/pfvfmnhrn1f1) experienced earlier today in Atlanta and Greenville. We do not anticipate any impact to network traffic as a result of this change and notifications will be provided once the maintenance is completed. If you have any questions, please do not hesitate to email support@gogreencloud.com or call us at 877.465.1217, option 1.
May 28, 17:25 EDT
May 28, 2020
Network Latency Issue
Resolved - After extensive monitoring this afternoon, Green Cloud has seen no issues. We will be conducting an emergency maintenance (details forthcoming) this evening during our usual maintenance window to help prevent any future recurrence of today's issue. That maintenance is anticipated to have no impact to production. Please let us know if you have any questions at support@gogreencloud.com.
May 28, 16:55 EDT
Monitoring - Green Cloud has seen latency return back to normal and will continue to monitor this issue throughout the afternoon. If you are experiencing any ongoing impact please let us know at support@gogreencloud.com.
May 28, 12:20 EDT
Identified - Green Cloud's engineers are continuing to work to resolve the issue. Please write in to support@gogreencloud.com with any questions you may have.
May 28, 10:58 EDT
Investigating - Green Cloud has identified an issue related to high latency after a peer failure in Greenville. Our peer redundancy performed as expected but we are seeing increased latency on a backbone link that may be impacting customer services. We have our Cloud Infrastructure team fully engaged to resolve as soon as possible. Please email support@gogreencloud.com if you have any additional questions.
May 28, 10:08 EDT
Atlanta vCloud Management Interface Issue
Resolved - We have had no recurrence of problems after monitoring for 1.5 hours, so we are resolving this incident. We apologize for any inconvenience this caused and if you have any questions please reach out to support@gogreencloud.com
May 28, 10:04 EDT
Monitoring - The vCloud management interface has been restored. If you have any questions, please do not hesitate to email support@gogreencloud.com or call us at 877.465.1217, option 1
May 28, 08:20 EDT
Identified - Green Cloud has identified and is working on an issue with the vCloud management interface related to the maintenance activity overnight. This issue is only affecting vCloud management operations and will not affect running VMs. Please reach out to support@gogreencloud.com if you have any questions.
May 28, 07:13 EDT
CHN-770 NSX Maintenance in PHX
Completed - The scheduled maintenance has been completed.
May 28, 06:48 EDT
Update - This maintenance window will be extended until 07:00 AM Eastern Time.
May 28, 05:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:00 EDT
Scheduled - Green Cloud will be upgrading VMware NSX in the Phoenix, AZ (PHX) data center to take advantage of performance and stability enhancements. The upgrade will take place on May 28th between 12:00am and 6:00am Eastern time. The vCloud Director interface will be unavailable but virtual servers will remain connected and operational. Please let us know if you have any issues or questions at support@gogreencloud.com or 877-465-1217.
May 26, 10:12 EDT
Atlanta and Phoenix vCloud Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 26, 16:24 EDT
Scheduled - Backend components to the vCloud administrator console will be undergoing routine maintenance. vCloud will be temporarily unavailable while components are rebooted. If you have any questions, please do not hesitate to email support@gogreencloud.com or call us at 877.465.1217, option 1
May 26, 16:00 EDT
May 27, 2020
Atlanta networking maintenance
Completed - The scheduled maintenance has been completed.
May 27, 03:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 EDT
Scheduled - Green Cloud will be performing upgrades to an HA pair of firewalls in our Atlanta data center supporting our internal infrastucture. As the firewalls are in a redundant pair, there is no expectation of service disruption during the maintenance. We will provide an update when the maintenance is complete. If you have any questions, please do not hesitate to email support@gogreencloud.com or call us at 877.465.1217, option 1
May 19, 13:55 EDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
CHN00769 - vCloud Portal Emergency Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT
Scheduled - Green Cloud will be performing a security update on each of the vCloud Director portals across our environment to mitigate a critical VMware reported vulnerability. Each of the vCloud Director portals will be unavailable for a few minutes in turn as they get patched. If you have any questions, please do not hesitate to email support@gogreencloud.com or call us at 877.465.1217, option 1
May 19, 14:47 EDT
May 19, 2020
Greenville internet peer disruption
Resolved - Green Cloud has experienced an issue with one of our peers in the Greenville datacenter at 1:47pm eastern. Our redundant links immediately took over, but a small impact may have been felt as routes re-converged. We will also be proactively shutting down the peer and keeping it shut down until we have confirmation from our vendor that this link is fully repaired. Please let us know if you have any questions or extended impact by emailing support@gogreencloud.com
May 19, 14:19 EDT
May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

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