Green Cloud Defense Status

Green Cloud Defense

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@greenclouddefense.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

Managed Security Operational

Managed Firewall Operational

Managed SIEM Operational

Managed EDR Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DRaaS with Veeam - Atlanta, GA Operational

DRaaS with VMware - Greenville, SC Operational

DRaaS with VMware - Nashville, TN Operational

DRaaS with VMware - Houston, TX Operational

DRaaS with VMware - Pheonix, AZ Operational

DRaaS with VMware - Minneapolis, MN Operational

DRaaS with VMware - Atlanta, GA Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Houston, TX Operational

Private Cloud Operational

Private Cloud - Atlanta, GA Operational

Private Cloud - Greenville, SC Operational

Private Cloud - Nashville, TN Operational

Private Cloud - Houston, TX Operational

Private Cloud - Phoenix, AZ Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Ransomware Protection Operational

BaaS with Ransomware Protection - West-1 Operational

BaaS with Ransomware Protection - East-1 Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Secure Object Storage Operational

Secure Object Storage - East-1 Operational

Secure Object Storage - West-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHN001374: BaaS Infrastructure Maintenance - NVL Aug 12, 00:01-20:01 EDT

On Friday, August 12th, between the hours of 12:01 am and 8:00 pm EST, Green Cloud will be performing storage maintenance to upgrade some of the underlying hardware supporting Baas with Veeam services in Nashville, TN. Individual backup or backup copy jobs processing during the maintenance window will show a maintenance message until the maintenance is completed. Please contact support at support@greenclouddefense.com with any questions or concerns.
Posted on Aug 8, 10:53 EDT

CHN001374: BaaS Infrastructure Maintenance - NVL Aug 15, 08:00-20:00 EDT

On Monday, August 15th, between the hours of 8:00 am and 8:00 pm EST, Green Cloud will be performing storage maintenance to upgrade some of the underlying hardware supporting Baas with Veeam services in Nashville, TN. Individual backup or backup copy jobs processing during the maintenance window will show a maintenance message until the maintenance is completed. If work is not fully completed in this time, a backup maintenance window during the same timeframe on the following day will be utilized. Please contact support at support@greenclouddefense.com with any questions or concerns.
Posted on Aug 8, 10:56 EDT

Past Incidents

Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Mail delivery issue with Green Cloud Defense ticketing system

Resolved - This incident has been resolved.
Aug 4, 20:58 EDT

Monitoring - Green Cloud has addressed the ticket creation issue and emails to support@greenclouddefense.com and soc@greenclouddefense.com are working as expected. We are working to complete more testing and make sure there are no additional impacts at this time.
Aug 4, 20:33 EDT

Identified - Green Cloud Defense engineers have identified an issue with our email delivery into our ticketing system. Emails to support@greenclouddefense.com, soc@greenclouddefense.com or support@gogreencloud.com will not open a ticket. As a result, if you need anything urgent, please call 877-465-1217. We will let you know when this issue is resolved.
Aug 4, 19:19 EDT

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

Virtual Server restarts due to Compute Node failure

Resolved - Due to a failure of a hypervisor compute node in our HOU datacenter supporting DaaS, a small number of virtual desktops were automatically restarted onto other compute nodes. This restart activity concluded by 10:02 UTC. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Aug 1, 07:09 EDT

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

CHN001331: IaaS Infrastructure Maintenance - NVL

Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:01 EDT

Scheduled - On Thursday, 14 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our NVL datacenter during regularly scheduled maintenance hours of 0:00 AM to 04:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jul 18, 11:07 EDT

Jul 28, 2022

CHN001331: IaaS Infrastructure Maintenance - ATL

Completed - The scheduled maintenance has been completed.
Jul 28, 03:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 00:00 EDT

Scheduled - On Thursday, 28 July 2022, Green Cloud Engineers will be performing infrastructure upgrades to the IaaS clusters in our ATL datacenter during regularly scheduled maintenance hours of 0:00 AM to 04:00 AM Eastern Time.

The vCloud portal will be unavailable during the maintenance window. It will not affect any guest VMs running in the cluster during or after the maintenance.

If you have any questions, please do not hesitate to respond to this email or call us at 877.465.1217, option 1.
Jul 18, 11:06 EDT