Green Cloud Technologies Status

Green Cloud Technologies

Atlanta site improvements

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 18:00 EST

Scheduled - As we move into the final stages of our Atlanta site improvement project it will be necessary to migrate the virtual machines running on the legacy hardware to our new refreshed platform over the coming weeks. These migrations will occur as standard VMware vmotions and should have no impact to the availability of our services. However, should you experience any perceived issue with your service please contact us immediately so we can verify it is not related to these activities. This has been an extensive project with very thorough testing and preparation. Once complete the Atlanta site will have additional redundancy, capacity, and performance.

This stage is focused on the migration of our IaaS and DRaaS services first with DaaS and BaaS to follow with future announcements.

Thank you for your patience and continued support.

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Phoenix, AZ Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

Security Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

GSP vCloud

Fetching

NVL vCloud

Fetching

HOU vCloud

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ATL vCloud

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PHX vCloud

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Past Incidents

Mar 20, 2019

No incidents reported today.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

ATL DaaS Latency

Resolved - Following the rebalance process completed this weekend, Green Cloud network operations center has seen no further recurrences of the latency issue for Atlanta DaaS users. At this time, should you have issues with this service, please report them individually to Support at 877-465-1217 or support@gogreencloud.com.
Mar 18, 18:29 EDT

Update - Green Cloud engineers have completed rebalancing workloads across several SANs that support our DaaS services in the Atlanta data center. At this time, the overall latency performance metric has been consistently within acceptable thresholds across the environment. The network operations center will continue to monitor performance and will address recurrences should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com.
Mar 16, 15:04 EDT

Monitoring - After working with our storage vendor's engineering team throughout the evening, Green Cloud is continuing now with rebalancing the workloads in Atlanta to mitigate the latency issue impacting DaaS users. The network operations center has seen the overall performance back to expected levels within the last hour. Additional updates throughout the weekend will be made if thresholds are once again exceeded. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 16, 00:15 EDT

Investigating - High latency has returned and is far above the levels expected. We are currently engaging our storage vendor for a solution. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com.
Mar 15, 20:58 EDT

Update - Green Cloud has shown the overall latency metrics for Atlanta DaaS subscribers stay within acceptable levels throughout the majority of the day today, and the NOC is continuing to monitor. Additional updates throughout the evening and weekend will be made only if thresholds are once again exceeded and performance further degraded. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com.
Mar 15, 17:40 EDT

Update - Green Cloud has seen overall latency metrics maintain acceptable levels over the last two hours and the network operations center is continuing to monitor the entire environment to address recurrences or additional impacts should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 15, 14:13 EDT

Update - Green Cloud is continuing with the re-balance actions for DaaS storage in our Atlanta data center, to help mitigate individual user impact; this is concurrent to the storage vendor investigating into the root cause. Overall latency metrics have improved over the last two hours, however, are not yet consistent. The network operations center is continuing to monitor the entire environment to address these recurrences or additional impacts should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 15, 11:56 EDT

Update - This morning, as many desktop users return to the business day, we have seen latency on the impacted storage increase above expected thresholds. We have escalated again the high severity incident with our vendor. The network operations center is continuing to monitor the entire environment to address these recurrences or additional impacts should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 15, 09:56 EDT

Update - Green Cloud engineers have completed the initial rebalance actions to mitigate the storage latency issues reported for DaaS users in the Atlanta data center. Since approximately 7:30pm Eastern time, overall latency metrics have been within expected thresholds across the environment. The network operations center is continuing to monitor and will address recurrences or additional impacts should they arise. We will continue to work with our storage vendors to determine root cause. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com.
Mar 14, 22:39 EDT

Update - Green Cloud engineers are working to rebalance workload across several SANs supporting our DaaS services. in the Atlanta data center. The expectation is that we will continue with this course of action for the remainder of the day and throughout the evening. As the overall workload decreases, the impact of the storage latency will subside for individual users. Status updates will be provided here at least every 2 hours until the incident is considered fully resolved. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 14, 15:56 EDT

Update - Green Cloud management is continuing to escalate the high severity incident with our storage vendor. Meanwhile, engineers are focused on any and all courses of action that may decrease the level of impact to DaaS end-users in Atlanta. The network operations center is continuing to monitor the entire environment to address recurrences or additional impacts should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 14, 14:41 EDT

Update - Green Cloud engineers are continuing to escalate the high severity incident with our storage vendor to expedite a resolution to the latency issue impacting DaaS users in Atlanta. The network operations center is continuing to monitor the entire environment to address recurrences or additional impacts should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 14, 13:29 EDT

Monitoring - Green Cloud engineers are working closely with our storage vendor to expedite a resolution to the latency issue impacting DaaS users in Atlanta. The network operations center is continuing to monitor the entire environment to address recurrences or additional impacts should they arise. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 14, 12:00 EDT

Identified - Green Cloud engineers have isolated the cause of the ATL DaaS latency issues and have engaged the vendor, opening a high severity Incident. We are working to mitigate at this time. Additional status updates will be provided as they become available. If you have any questions or concerns, please contact support at 877-465-1217 or support@gogreencloud.com
Mar 14, 10:57 EDT

Investigating - Green Cloud network operations center is aware of reports of storage latency for our ATL DaaS subscribers at this time. Engineers are currently working to identify the underlying cause and engaging vendors as necessary. Updates will be provided as soon as they are available. Please contact support at 877-465-1217 or support@gogreencloud.com with any questions or concerns.
Mar 14, 10:37 EDT

Mar 17, 2019

No incidents reported.

Mar 15, 2019

CHN00631: Network Infrastructure Upgrades

Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 EDT

Scheduled - Green Cloud will be conducting infrastructure upgrades in our Minneapolis, MN datacenter. Customers may incur a brief disruption to the vCloud Director management web interface during this window. If you have any questions, don't hesitate to respond to this email or call us at 877.465.1217, option 1.
Mar 13, 11:12 EDT

CHN00632: Network Infrastructure Upgrades

Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 EDT

Scheduled - Green Cloud will be conducting infrastructure upgrades in our Nashville, TN datacenter. Customers may incur a brief disruption to our BaaS and DRaaS services in that datacenter as well as access to the vCloud Director management web interface during this window. If you have any questions, don't hesitate to respond to this email or call us at 877.465.1217, option 1.
Mar 13, 11:11 EDT

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

ATL Infrastructure Improvements

Completed - The scheduled maintenance has been completed.
Mar 8, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 EST

Scheduled - Beginning on Friday, March 8 at 12:00am, and lasting until approximately 6:00am, Green Cloud will be performing network maintenance in our Atlanta data center to accommodate on-going infrastructure improvements. There may be a brief interruption to the management interface for IaaS services during this window. If you have any questions or concerns, please contact us at 877-465-1217 or support@gogreencloud.com.
Mar 6, 15:57 EST

Mar 7, 2019

No incidents reported.

Mar 6, 2019

Cisco ASA Security Bulletin

Resolved - Yesterday, March 5th, Green Cloud engineers correlated seemingly unrelated network events with a known Cisco ASA vulnerability. These events presented as a brief loss of connectivity while the appliance unexpectedly reloaded. Similar interruptions were reported by other service providers and industry sources throughout the day.

From Cisco's Security Advisory:
"A vulnerability in the web interface of the Cisco Adaptive Security Appliance (ASA) could allow an unauthenticated, remote attacker to cause an affected device to reload unexpectedly, resulting in a denial of service (DoS) condition. It is also possible on certain software releases that the ASA will not reload, but an attacker could view sensitive system information without authentication by using directory traversal techniques."

"Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability."

The full advisory is available at the following link:
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20180606-asaftd

Green Cloud reminds its partners to upgrade any customer ASAv's if they are on the older, affected firmware. We have two recommended firmware versions: 9.9.2.32 and 9.10.1.7. Note: if you would like to move to the 9.10 firmware track, Cisco requires a memory upgrade if you were previously on a 9.9 or earlier release. This memory upgrade will require coordinating with Green Cloud so we can power down the appliance and add the memory. If you do not coordinate with Green Cloud ahead of upgrading to 9.10.1.7, you may cause your ASAv to become inoperable.

The following links will give you a step-by-step procedure for the upgrade process. The process should not exceed a 30-minute window.

Please use the following URLs for ASAv firmware (only available from within the Green Cloud network, instructions below reflect the requirement that you download the firmware from the ASA itself when using the CLI or from a VM in the Green Cloud environment if using ASDM).

9.9.2.32: http://web01gsp.grncld.com/ciscoimages/asa992-32-smp-k8.bin
ASDM: http://web01gsp.grncld.com/apps/asav/91012/asdm-7101.bin

9.10.1.7: http://web01gsp.grncld.com/ciscoimages/asa9-10-1-7-smp-k8.bin
ASDM: http://web01gsp.grncld.com/apps/asav/91017/asdm-7101.bin

ASAv upgrade instructions via the Command line interface - http://gogreencloud.com/knowledge-base/asav-upgrade-cli/

ASAv upgrade instructions via ASDM - http://gogreencloud.com/knowledge-base/asav-upgrade-asdm/

Our Network Operations and Engineering teams have reviewed the Green Cloud infrastructure in response to the recent network events and will be continually testing and applying any necessary updates during scheduled maintenance windows as announced through the Operational Status page (status.grncld.net).

Green Cloud Managed ASAv customers have already been upgraded as part of the normal upgrade cycle and are unaffected by this advisory.

If you have any questions or need any assistance, please contact Partner Support via email at support@gogreencloud.com or 877-465-1217, option 1.
Mar 6, 20:41 EST

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 01:52 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 EST

Scheduled - Beginning on Wednesday, 3/6/2019 at 12:00am midnight, and lasting until approximately 6:00am, Green Cloud will be conducting maintenance to our core network in our Nashville, TN datacenter. Due to the redundancy and resiliency of the Green Cloud network, customers should experience no impact or downtime as a result. If you have any questions or concerns, please contact us at 877-465-1217 or support@gogreencloud.com.
Mar 4, 14:09 EST

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