Green Cloud Technologies Status

Green Cloud Technologies

All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Phoenix, AZ Operational

DaaS - Houston, TX Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Veeam - Minneapolis, MN Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

NVL vCloud

Fetching

HOU vCloud

Fetching

ATL vCloud

Fetching

PHX vCloud

Fetching

GSP vCloud

Fetching

Past Incidents

Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

Archival storage incident - Nashville

Resolved - After extensive monitoring over the weekend and into the business day, we are confident that the actions taken to resolve this issue have been successful. If you believe that you are having any impact or have any questions, please reach out to support@gogreencloud.com and we will be happy to assist.
Jan 20, 16:54 EST

Update - After monitoring the system overnight, we have seen some minor faults that have not affected customer systems, but we remain focused on resolving them. As such, we'll be leaving this incident open until both Green Cloud and our vendor is satisfied there is no expected impact at all. If you experience any issues, please contact us at support@gogreencloud.com
Jan 17, 10:40 EST

Monitoring - Green Cloud is currently in a monitoring mode as we allow some vendor recommended processes to run on the affected SAN. We have seen no recurrence of issues in the last 5 hours. We will leave this incident open overnight and continue to update you if anything changes ahead of resolving. We appreciate your patience and we are available to assist with any questions you may have. Thank you.
Jan 16, 18:52 EST

Update - Green Cloud continues to work with our vendor on the archival storage issue. We believe there is minimal ongoing impact to partners and our proactive mitigation steps are complete. Please let us know if you have any questions at support@gogreencloud.com
Jan 16, 16:40 EST

Update - We are continuing to work on a fix for this issue.
Jan 16, 13:47 EST

Identified - Green Cloud has identified an issue on an archival storage SAN in our Nashville datacenter and is engaging our vendor to fully resolve. This SAN houses a number of our Cisco ASAv edge devices and therefore some impact was felt amongst a subset of NVL customers. This impact has been mitigated for the vast majority of affected devices and Green Cloud is proactively performing additional mitigation steps to prevent any recurrence while we wait for vendor resolution. Please reach out to support@gogreencloud.com if you have any questions in the meantime.
Jan 16, 13:46 EST

Investigating - We are currently investing an issue in our Nashville datacenter.
Jan 16, 12:57 EST

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Houston vCloud Management Issue

Resolved - We believe this issue to be resolved. vCloud appears stable and fully operational. Please contact Green Cloud support at 877.465.1217 or support@gogreencloud.com for any assistance.
Jan 17, 22:17 EST

Monitoring - The vCloud interface appears to be operational now but we are continuing to monitor. We apologize for any inconvenience. Please contact Green Cloud support at 877.465.1217 or support@gogreencloud.com for any assistance.
Jan 17, 19:18 EST

Investigating - Green Cloud has identified an issue with the vCloud management infrastructure in our Houston datacenter. Customer environments are operational, but the management interface and administrative tools are currently inaccessible. We apologize for any inconvenience. Please contact Green Cloud support at 877.465.1217 or support@gogreencloud.com for any assistance.
Jan 17, 19:11 EST

vCloud & Portal Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:01 EST

Scheduled - Green Cloud Engineers will be performing maintenance on all of the vCloud Director portals between 12:00am and 5:00am Eastern time on Friday, January 17th, 2020. During this maintenance window, the vCloud interface may be unavailable for brief periods of time, but networking and virtual servers will remain online and operational.

The Green Cloud portal may be unavailable for a brief period of time.

If you have any questions or concerns, please contact us at support@gogreencloud.com or 877.465.1217
Jan 15, 15:20 EST

Jan 16, 2020

ATL Emergency Maintenace

Completed - The scheduled maintenance has been completed.
Jan 16, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 EST

Scheduled - Green Cloud will be performing emergency maintenance on a networking component servicing our private cloud environments in our ATL datacenter. No customer impact is expected. If you experience any impact please reach out to Green Cloud support at 1-800-465-1217 and we will be happy to assist.
Jan 15, 20:55 EST

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

Virtual Server restarts due to Compute Node failure

Resolved - Due to a failure of a hypervisor compute node in our PHX datacenter, a small number of virtual servers and virtual firewalls/routers were automatically restarted onto other compute nodes. This restart activity concluded by 4:35 am Eastern Time. Please contact Green Cloud Support if you have any questions or issues regarding this incident.
Jan 13, 04:47 EST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.