At this time, Green Cloud has seen full recovery for all customers. If you are experiencing any ongoing issues and haven't yet opened a support ticket, please reach out to us at 877.465.1217 or support@gogreencloud.com.
Posted Jul 09, 2019 - 19:01 EDT
Monitoring
At this time, Green Cloud has confirmed that the platform connectivity issues have been resolved, although we are seeing some extended impact to a very small group of end customers that we are working on directly. If you are experiencing any ongoing issues and haven't opened a support ticket, please reach out to us at 877.465.1217 or support@gogreencloud.com.
Posted Jul 09, 2019 - 18:26 EDT
Identified
Green Cloud has identified the source of the connectivity disruption and is working to mitigate the issue. Please contact Green Cloud support at 877.465.1217 or support@gogreencloud.com if you need assistance.
Posted Jul 09, 2019 - 17:46 EDT
Investigating
The Network Operations Center is investigating a possible service disruption in our Atlanta datacenter. More details will be provided in updates to follow within the next 30 minutes.
Posted Jul 09, 2019 - 17:33 EDT
This incident affected: DaaS (DaaS - Atlanta, GA) and IaaS (IaaS - Atlanta, GA).