11:11 Systems Status

11:11 Systems

11:11 DRaaS for Zerto - Investigating Possible Service Disruption - Houston

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 2024 - 10:53 EST

Investigating - 11:11's Cloud Infrastructure team is investigating a possible service disruption in the 11:11 DRaaS for Zerto environment in the Houston data center. More details will be provided in updates as information becomes available.
Nov 20, 2024 - 10:11 EST

About This Site

Welcome to 11:11 System's (formerly Green Cloud Defense) systems status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@1111systems.com.com.

Network Operational

Network - Greenville, SC Operational

Network - Nashville, TN Operational

Network - Houston, TX Operational

Network - Atlanta, GA Operational

Network - Phoenix, AZ Operational

Network - Minneapolis, MN Operational

IaaS Operational

IaaS - Nashville, TN Operational

IaaS - Greenville, SC Operational

IaaS - Houston, TX Operational

IaaS - Atlanta, GA Operational

IaaS - Phoenix, AZ Operational

IaaS - Minneapolis, MN Operational

Managed Security Operational

Managed Firewall Operational

Managed SIEM Operational

Managed EDR Operational

DRaaS Operational

DRaaS with Zerto - Atlanta, GA Operational

DRaaS with Zerto - Greenville, SC Operational

DRaaS with Zerto - Nashville, TN Operational

DRaaS with Zerto - Houston, TX Operational

DRaaS with Zerto - Minneapolis, MN Operational

DRaaS with Zerto - Phoenix, AZ Operational

DRaaS with StorageCraft - Greenville, SC Operational

DRaaS with StorageCraft - Nashville, TN Operational

DRaaS with StorageCraft - Atlanta, GA Operational

DRaaS with StorageCraft - Phoenix, AZ Operational

DRaaS with Veeam - Atlanta, GA Operational

DRaaS with VMware - Greenville, SC Operational

DRaaS with VMware - Nashville, TN Operational

DRaaS with VMware - Houston, TX Operational

DRaaS with VMware - Phoenix, AZ Operational

DRaaS with VMware - Minneapolis, MN Operational

DRaaS with VMware - Atlanta, GA Operational

DaaS Operational

DaaS - Greenville, SC Operational

DaaS - Nashville, TN Operational

DaaS - Atlanta, GA Operational

DaaS - Houston, TX Operational

Private Cloud Operational

Private Cloud - Atlanta, GA Operational

Private Cloud - Greenville, SC Operational

Private Cloud - Nashville, TN Operational

Private Cloud - Houston, TX Operational

Private Cloud - Phoenix, AZ Operational

BaaS Operational

BaaS with Veeam - Greenville, SC Operational

BaaS with Veeam - Nashville, TN Operational

BaaS with Veeam - Atlanta, GA Operational

BaaS with Veeam - Phoenix, AZ Operational

BaaS with Ransomware Protection Operational

BaaS with Ransomware Protection - West-1 Operational

BaaS with Ransomware Protection - East-1 Operational

Office 365 BaaS Operational

Office 365 BaaS - Atlanta, GA Operational

Security Operational

Secure Object Storage Operational

Secure Object Storage - East-1 Operational

Secure Object Storage - West-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure Upgrades - IaaS GSP Controller Firmware Upgrade Nov 21, 2024 22:00 - Nov 22, 2024 06:00 EST

On 11/21 starting at 22:00 EDT, 11:11 Systems engineering will be upgrading a subset of storage controllers for public cloud in the IaaS - Greenville, SC datacenter.

Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Posted on Nov 13, 2024 - 10:10 EST

Past Incidents

Nov 20, 2024

Infrastructure Upgrades - IaaS ATL Controller Firmware Upgrade

Completed - The scheduled maintenance has been completed.
Nov 20, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 EST

Scheduled - On 11/18 starting at 22:00 EDT, 11:11 Systems engineering will be upgrading a subset of storage controllers for public cloud in the IaaS - Atlanta, GA datacenter.

Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Nov 13, 09:55 EST

Infrastructure Upgrades - IaaS MSP

Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 EST

Scheduled - On 11/19 starting at 22:00 EDT, 11:11 Systems engineering will be upgrading the underlying infrastructure components for public cloud IaaS - Minneapolis, MN datacenter.

Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Nov 8, 16:42 EST

Nov 19, 2024

Infrastructure Upgrades - DRaaS with Zerto - NVL

Completed - The scheduled maintenance has been completed.
Nov 19, 19:19 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:01 EST

Scheduled - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to Zerto 10.0 Update 2 Patch 2.

This latest vendor update has been released to support the latest technology and fixes.

If you have any questions, please contact support: https://1111systems.com/support/contact-support/
Oct 30, 04:34 EDT

Infrastructure Upgrades - DRaaS with Zerto - HOU

Completed - The scheduled maintenance has been completed.
Nov 19, 18:28 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 EST

Infrastructure Upgrades - IaaS NVL Controller Firmware Upgrade

Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 EST

Scheduled - On 11/18 starting at 22:00 EDT, 11:11 Systems engineering will be upgrading a subset of storage controllers for public cloud in the IaaS - Nashville, TN datacenter.

Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Nov 8, 16:38 EST

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Infrastructure Upgrades - IaaS HOU Controller Firmware Upgrade

Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST

Scheduled - On 11/14 starting at 22:00 EDT, 11:11 Systems engineering will be upgrading a subset of storage controllers for public cloud in the IaaS - Houston, TX datacenter.

Virtual machines will remain online and accessible during the upgrade process. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Nov 8, 16:40 EST

Nov 14, 2024

Extended - Infrastructure Upgrades - DRaaS with Zerto - ATL

Completed - The scheduled maintenance has been completed.
Nov 14, 17:33 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 14:33 EST

Scheduled - The maintenance window for this activity was inadvertently closed early - work is scheduled to continue until 7:30 ET.

11:11 Engineering will be updating 11:11 DRaaS with Zerto to Zerto 10.0 Update 2 Patch 2.

This latest vendor update has been released to support the latest technology and fixes.

If you have any questions, please contact support: https://1111systems.com/support/contact-support/
Nov 14, 14:30 EST

Infrastructure Upgrades - DRaaS with Zerto - ATL

Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:00 EST

Nov 13, 2024

Infrastructure Upgrades - DRaaS with Zerto - GSP

Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 EST

Infrastructure Upgrades - IaaS MSP

Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 EST

Scheduled - On 11/13 starting at 2:00 AM ET, 11:11 Systems engineering will be upgrading a subset of storage controllers for public cloud in the IaaS - Minneapolis, MN datacenter.

Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Nov 8, 05:49 EST

Nov 12, 2024

Infrastructure Upgrades - PHX IaaS

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 EST

Scheduled - On 11/12 starting at 2:00 AM ET, 11:11 Systems engineering will be upgrading the underlying infrastructure components for public cloud in the IaaS - Phoenix, AZ datacenter.

Virtual machines will remain online and accessible during the upgrade process. DRaaS with Zerto replication may be interrupted. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/
Nov 7, 11:38 EST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Infrastructure Upgrades - DRaaS with Zerto - PHX

Completed - The scheduled maintenance has been completed.
Nov 7, 15:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 EST

Awareness: Issues with the Email Address Support@11:11systems.com

Resolved - Our engineers were aware of an issue affecting the email address for support (Support@1111systems.com). Customers may have received bounce backs and support tickets may not have been created. This was resolved at approximately 14:20 UTC.

If you submitted an email to support before 14:20 UTC and received a bounce back, please resend your email request or use one of the methods below to contact support.

During the time of impact, customers could still create a ticket via the Account App: https://success.1111systems.com/docs/11-11-services-information/account-management-application#support-tickets or if there was an urgent request, we advise that customers please contact support via phone or chat.

Legacy GCD: North America: +1.877.465.1217
Nov 7, 10:02 EST

Nov 6, 2024