tag:status.grncld.net,2005:/historyGreen Cloud Defense Status - Incident History2024-03-28T16:42:56-04:00Green Cloud Defensetag:status.grncld.net,2005:Incident/201793442024-04-25T09:00:00-04:002024-03-27T14:34:32-04:00DRaaS with Zerto - 9.7 Upgrades - Atlanta, GA<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>25</var>, <var data-var='time'>09:00</var> - <var data-var='time'>15:00</var> EDT</strong></p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:50</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to 9.7.<br /><br />This latest vendor update has been released to support the latest technology and fixes. <br /><br />If you have any questions, please contact support: https://1111systems.com/support/contact-support/</p>tag:status.grncld.net,2005:Incident/203890692024-04-03T22:00:00-04:002024-03-28T11:36:51-04:00Atlanta Switch Upgrades<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>22:00</var> EDT - Apr <var data-var='date'>4</var>, <var data-var='time'>02:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Scheduled</strong> - 11:11 Systems engineers will be performing necessary upgrades and maintenance on our storage switching infrastructure in our Atlanta, GA data center. No actual downtime should be experienced during this window. If you have any questions, please respond to this email or call us at 877.465.1217, option 2.</p>tag:status.grncld.net,2005:Incident/203912162024-04-03T13:00:00-04:002024-03-28T16:38:08-04:00ATL / PHX DraaS with Zerto Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>13:00</var> - <var data-var='time'>14:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:37</var> EDT</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting DRaaS with Zerto services in the ATL and PHX datacenters. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/203912002024-04-03T10:00:00-04:002024-03-28T16:34:57-04:00ATL / HOU / PHX - Veeam Infrastructure Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>10:00</var> - <var data-var='time'>12:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting Baas with Veeam services, Veeam Backup services and BaaS with Ransomware Protection services in the ATL, HOU and PHX datacenters. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/201793382024-04-01T09:00:00-04:002024-03-06T15:50:09-05:00DRaaS with Zerto - 9.7 Upgrades - Phoenix, AZ<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>09:00</var> - <var data-var='time'>15:00</var> EDT</strong></p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:50</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to 9.7.<br /><br />This latest vendor update has been released to support the latest technology and fixes. <br /><br />If you have any questions, please contact support: https://1111systems.com/support/contact-support/</p>tag:status.grncld.net,2005:Incident/201793322024-03-26T11:58:34-04:002024-03-26T11:58:34-04:00DRaaS with Zerto - 9.7 Upgrades - Nashville, TN<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:58</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:49</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to 9.7.<br /><br />This latest vendor update has been released to support the latest technology and fixes. <br /><br />If you have any questions, please contact support: https://1111systems.com/support/contact-support/</p>tag:status.grncld.net,2005:Incident/201793282024-03-21T10:54:14-04:002024-03-21T10:54:14-04:00DRaaS with Zerto - 9.7 Upgrades - Minneapolis, MN<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:48</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to 9.7.<br /><br />This latest vendor update has been released to support the latest technology and fixes. <br /><br />If you have any questions, please contact support: https://1111systems.com/support/contact-support/</p>tag:status.grncld.net,2005:Incident/201793162024-03-20T09:44:31-04:002024-03-20T09:44:31-04:00DRaaS with Zerto - 9.7 Upgrades - Houston, TX<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:44</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to 9.7.<br /><br />This latest vendor update has been released to support the latest technology and fixes. <br /><br />If you have any questions, please contact support: https://1111systems.com/support/contact-support/</p>tag:status.grncld.net,2005:Incident/201793082024-03-18T10:23:08-04:002024-03-18T10:23:08-04:00DRaaS with Zerto - 9.7 Upgrades - Greenville, SC<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:23</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be updating 11:11 DRaaS with Zerto to 9.7<br /><br />This latest vendor update has been released to support the latest technology and fixes. <br /><br />If you have any questions, please contact support: https://1111systems.com/support/contact-support/</p>tag:status.grncld.net,2005:Incident/201785502024-03-13T15:35:56-04:002024-03-13T15:35:56-04:00ATL BaaS and Veeam Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:35</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:04</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting Baas with Veeam services, DRaaS with Veeam, and Veeam Backup services in the ATL datacenter. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/201785412024-03-12T14:37:56-04:002024-03-12T14:37:56-04:00HOU Veeam Maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:37</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:02</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting Veeam Backup services in the HOU datacenter. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/201785262024-03-11T17:00:56-04:002024-03-11T17:00:56-04:00GSP/NVL BaaS and Veeam Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting Baas with Veeam services and Veeam Backup services in the GSP&NVL datacenters. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/201952872024-03-08T15:30:56-05:002024-03-08T15:30:56-05:00Atlanta IaaS Backup Emergency Maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:01</var> EST</small><br><strong>Scheduled</strong> - 11:11 Systems engineers will be performing emergency maintenance on the environment supporting 11:11 IaaS Backups in our Atlanta, GA datacenter.</p>tag:status.grncld.net,2005:Incident/201387732024-03-07T16:00:56-05:002024-03-07T16:00:56-05:00PHX BaaS and Veeam Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:29</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting Baas with Veeam services and Veeam Backup services in the west-1/PHX datacenter. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/201387832024-03-07T13:45:56-05:002024-03-07T13:45:56-05:00MSP Veeam Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:15</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:31</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineers will be performing maintenance on infrastructure supporting Veeam Backup services in the MSP datacenter. <br /><br />Individual backup or replication jobs processing during the maintenance window may show a maintenance message until the maintenance is completed.<br /><br />Please contact support at support@1111systems.com with any questions or concerns.</p>tag:status.grncld.net,2005:Incident/201377132024-03-06T14:00:56-05:002024-03-06T14:00:56-05:00VSPC Upgrade<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be patching the 11:11 Secure Cloud Backup, Secure DRaaS with Veeam and Secure Cloud Backup VSPC services. This vendor update provides new features and updates to the VSPC service. <br /><br />During the upgrade process agents will attempt to be upgraded via the VSPC. However, If the agent is too old or communications are being blocked you will need follow the steps listed in this process to ensure communication between the agents and the VSPC. https://success.1111systems.com/article/1R9Qtr</p>tag:status.grncld.net,2005:Incident/201446712024-03-02T11:30:03-05:002024-03-02T11:30:03-05:00Virtual Server restarts due to Compute Node failure<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Identified</strong> - Due to a failure of a hypervisor compute node in our Nashville, TN datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:49 am Eastern Time. Please contact 11:11 Support if you have any questions or issues regarding this incident.</p>tag:status.grncld.net,2005:Incident/201101372024-02-29T12:20:20-05:002024-02-29T12:20:20-05:00Virtual Server restarts due to Compute Node failure<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Resolved</strong> - Due to a failure of a hypervisor compute node in our Greenville, SC data center, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 12:15 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.</p>tag:status.grncld.net,2005:Incident/199514762024-02-09T22:16:44-05:002024-02-09T22:16:44-05:00Network Infrastructure Upgrades<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:16</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Scheduled</strong> - 11:11 Systems engineers will be conducting infrastructure upgrades to firewalls in our Phoenix data center. Customers may incur a brief disruption to our BaaS and DRaaS services in that data center as well as access to the vCloud Director management web interface during this window. <br /><br />If you have any questions, please respond to this email or call us at 877.465.1217, option 2.</p>tag:status.grncld.net,2005:Incident/199514912024-02-09T20:10:08-05:002024-02-09T20:10:08-05:00Network Infrastructure Upgrades<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:57</var> EST</small><br><strong>Scheduled</strong> - 11:11 Systems engineers will be conducting infrastructure upgrades to firewalls in our Houston data center. Customers may incur a brief disruption to our BaaS and DRaaS services in that data center as well as access to the vCloud Director management web interface during this window. <br /><br />If you have any questions, please respond to this email or call us at 877.465.1217, option 2.</p>tag:status.grncld.net,2005:Incident/199514962024-02-09T20:07:25-05:002024-02-09T20:07:25-05:00Network Infrastructure Upgrades<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:07</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:58</var> EST</small><br><strong>Scheduled</strong> - 11:11 Systems engineers will be conducting infrastructure upgrades to firewalls in our Atlanta data center. Customers may incur a brief disruption to our BaaS and DRaaS services in that data center as well as access to the vCloud Director management web interface during this window. <br /><br />If you have any questions, please respond to this email or call us at 877.465.1217, option 2.</p>tag:status.grncld.net,2005:Incident/199398402024-02-09T10:31:20-05:002024-02-09T10:31:20-05:00Atlanta IaaS Backup Emergency Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> EST</small><br><strong>Completed</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:46</var> EST</small><br><strong>Scheduled</strong> - 11:11 Systems engineers will be performing emergency maintenance on the environment supporting 11:11 IaaS Backups in our Atlanta, GA datacenter.</p>tag:status.grncld.net,2005:Incident/199231872024-02-07T14:26:04-05:002024-02-07T14:26:04-05:00Atlanta Object Storage Infrastructure Maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:26</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be performing infrastructure maintenance on hardware backing Secure Object Storage and BaaS with Ransomware Protection.<br /><br />Due to redundancy, all functions should remain online and available.</p>tag:status.grncld.net,2005:Incident/198678152024-01-30T10:40:24-05:002024-01-30T10:40:24-05:00Virtual Server restarts due to Compute Node failure, Atlanta, GA<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Resolved</strong> - Due to a failure of a hypervisor compute node in our Atlanta, GA datacenter, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:40 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.</p>tag:status.grncld.net,2005:Incident/197972232024-01-22T18:02:14-05:002024-01-22T18:02:14-05:00Atlanta Infrastructure Emergency Maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>18:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>15:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Scheduled</strong> - 11:11 Engineering will be performing emergency infrastructure maintenance to a storage device in this location.<br />There should be no impact to services, however all maintenances do have an innate risk</p>