Green Cloud Technologies
All Systems Operational

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Voice   ? Operational
Network Operational
Network - Greenville, SC   ? Operational
Network - Nashville, TN   ? Operational
Network - Akron, OH   ? Operational
Network - Houston, TX   ? Operational
Network - Atlanta, GA   ? Operational
Network - Phoenix, AZ   ? Operational
IaaS ? Operational
IaaS - GSP1   ? Operational
IaaS - NVL1   ? Operational
IaaS - GSP2   ? Operational
IaaS - Houston   ? Operational
IaaS - Atlanta   ? Operational
IaaS - Phoenix   ? Operational
DRaaS ? Operational
DRaaS with Zerto - Greenville, SC   ? Operational
DRaaS with Zerto - Nashville, TN   ? Operational
DRaaS with Zerto - Atlanta, GA   ? Operational
DRaaS with Zerto - Phoenix, AZ   ? Operational
DRaaS with StorageCraft - Greenville, SC   ? Operational
DRaaS with StorageCraft - Nashville, TN   ? Operational
DRaaS with StorageCraft - Atlanta, GA   ? Operational
DRaaS with StorageCraft - Phoenix, AZ   ? Operational
DaaS ? Operational
DaaS - Greenville, SC   ? Operational
DaaS - Nashville, TN   ? Operational
DaaS - Atlanta, GA   ? Operational
DaaS - Phoenix, AZ   ? Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC   ? Operational
BaaS with Veeam - Nashville, TN   ? Operational
BaaS with Veeam - Atlanta, GA   ? Operational
BaaS with Veeam - Phoenix, AZ   ? Operational
Security   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
GSP1 vCloud ?
Fetching
GSP2 vCloud ?
Fetching
NVL1 vCloud ?
Fetching
HOU vCloud
Fetching
ATL vCloud
Fetching
PHX vCloud
Fetching
Past Incidents
Dec 14, 2017

No incidents reported today.

Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017
Resolved - At this time, access to vCloud Director has been fully restored. Please contact us immediately if at this time your service is not performing up to your expectations. We can be reached at 877-465-1217 or support@gogreencloud.com. Again, we sincerely apologize for the inconvenience this issue may have caused both you and your customers.
Dec 6, 00:56 EST
Identified - Green Cloud has identified the issue with the vCloud Director administration interface in our Houston datacenter and is working with our vendor to restore access. If you need anything while we work to resolve this issue, please call us at 877-465-1217 or send an email to support@gogreencloud.com.
Dec 5, 17:51 EST
Investigating - Green Cloud is investigating an issue with the vCloud Director administration interface in our Houston datacenter and is working to restore access. If you need anything while we work to resolve this issue, please call us at 877-465-1217 or send an email to support@gogreencloud.com.
Dec 5, 14:33 EST
Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017
Completed - The scheduled maintenance has been completed.
Dec 2, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 EST
Scheduled - Green Cloud will be conducting regular infrastructure software and firmware upgrades during this window. During this time, a small percentage of the compute, network, and/or storage infrastructure in each site will have regular updates applied. No actual downtime should be experienced during this window. If you have any questions, don't hesitate to respond to this email or call us at 877.465.1217, option 1.
Nov 27, 16:32 EST
Dec 1, 2017

No incidents reported.

Nov 30, 2017
Completed - The scheduled maintenance has been completed.
Nov 30, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:30 EST
Scheduled - Green Cloud will be performing routine software upgrades to our Backup as a Service infrastructure during this window. During some portion of this window, customers may not be able to connect to their Green Cloud repositories. If you have any questions, don't hesitate to respond to this email or call us at 877.465.1217, option 1.
Nov 27, 17:56 EST
Resolved - Green Cloud has monitored the phone systems overnight and we believe service has been fully restored for all customers as of 9 pm last night. Please let us know if that is not the case at 877-465-1217 option 1 option 1 or via email at phones@gogreencloud.com.

We would like to extend our deepest apologies to you for the extended impact of the phone system failure. There was a catastrophic problem on a core piece of equipment that manages the phone infrastructure that took many hours to resolve after much vendor involvement. We do not believe that this issue should recur, but teams are on high alert nonetheless.
Nov 30, 09:09 EST
Monitoring - The phone team has repaired the underlying issue. Phone service should begin returning to normal service.
Nov 29, 21:40 EST
Update - Our team of engineers are still working with the system at this time.
Nov 29, 18:52 EST
Update - Green Cloud is still experiencing an issue with the phone systems. Service was briefly restored for some users. However, the issue still persists. Our Team is working to resolve this issue.
Nov 29, 16:21 EST
Update - Our phone team has identified the issue with the phone system and is continuing to work toward a resolution at this time.
Nov 29, 14:14 EST
Identified - Our phone team has identified the issue with the phone system and is working toward a resolution at this time.
Nov 29, 13:27 EST
Investigating - Our phone team is currently looking into issues with the phone system.
Nov 29, 13:01 EST