Green Cloud Technologies
Identified - Green Cloud engineers have identified the issue as a carrier problem in Atlanta. We are currently working with the carrier to resolve this issue ASAP. We can be reached at 877-465-1217 or support@gogreencloud.com. Updates will be provided every 30 minutes or until the event is resolved.
Oct 16, 11:16 EDT
Investigating - The Network Operations Center is investigating a possible service disruption inn Atlanta. More details will be provided in updates to follow within the next 30 minutes.
Oct 16, 11:02 EDT

About This Site

Welcome to Green Cloud's system status site. Please subscribe to updates above to get up to minute alert notifications on any scheduled maintenance activities and/or service interruptions. If you require further assistance, please email us at support@gogreencloud.com or call us at 1.877.465.1217

Network Major Outage
Network - Greenville, SC   ? Operational
Network - Nashville, TN   ? Operational
Network - Houston, TX   ? Operational
Network - Atlanta, GA   ? Major Outage
Network - Phoenix, AZ   ? Operational
Network - Minneapolis, MN   ? Operational
IaaS ? Major Outage
IaaS - GSP1   ? Operational
IaaS - NVL1   ? Operational
IaaS - GSP2   ? Operational
IaaS - Houston   ? Operational
IaaS - Atlanta   ? Major Outage
IaaS - Phoenix   ? Operational
IaaS - Minneapolis   ? Operational
DRaaS ? Operational
DRaaS with Zerto - Greenville, SC   ? Operational
DRaaS with Zerto - Nashville, TN   ? Operational
DRaaS with Zerto - Atlanta, GA   ? Operational
DRaaS with Zerto - Phoenix, AZ   ? Operational
DRaaS with StorageCraft - Greenville, SC   ? Operational
DRaaS with StorageCraft - Nashville, TN   ? Operational
DRaaS with StorageCraft - Atlanta, GA   ? Operational
DRaaS with StorageCraft - Phoenix, AZ   ? Operational
DaaS ? Major Outage
DaaS - Greenville, SC   ? Operational
DaaS - Nashville, TN   ? Operational
DaaS - Atlanta, GA   ? Major Outage
DaaS - Phoenix, AZ   ? Operational
BaaS ? Operational
BaaS with Veeam - Greenville, SC   ? Operational
BaaS with Veeam - Nashville, TN   ? Operational
BaaS with Veeam - Atlanta, GA   ? Operational
BaaS with Veeam - Phoenix, AZ   ? Operational
Security   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
GSP1 vCloud ?
Fetching
GSP2 vCloud ?
Fetching
NVL1 vCloud ?
Fetching
HOU vCloud
Fetching
ATL vCloud
Fetching
PHX vCloud
Fetching
Past Incidents
Oct 15, 2018

No incidents reported.

Oct 14, 2018
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:01 EDT
Scheduled - Starting at 10/14 at midnight (Saturday night/Sunday morning), Green Cloud will be performing scheduled network maintenance in our Atlanta data center to improve overall design and resilience. There may be an extremely brief interruption in connectivity (approximately 30 seconds) for colocated equipment only. If you have any questions or concerns, please contact us at 877-465-1217 or support@gogreencloud.com.
Oct 12, 17:52 EDT
Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - Services are restoring and original issue appears to be mitigated at this time. Our apologies for any inconvenience; please contact Partner Support if you have any other issues or concerns with this service at 877-465-1217 or support@gogreencloud.com
Oct 11, 19:02 EDT
Monitoring - The Baas service disruption in our NVL data center has been mitigated, and service is returning to normal. If you continue to have any problems, please contact Green Cloud at 877-465-1217 or support@gogreencloud.com
Oct 11, 16:47 EDT
Identified - We have identified the issue with our BaaS service in NVL. Our teams are proceeding with mitigation at this time. Our teams are fully available to provide support and answer any questions you may have about this event. We can be reached at 877-465-1217 or support@gogreencloud.com.
Oct 11, 16:39 EDT
Investigating - The Network Operations Center is investigating a possible service disruption with our BaaS service in the NVL data center. More details will be provided in updates to follow within the next 30 minutes.
Oct 11, 16:05 EDT
Resolved - Green Cloud infrastructure remained unaffected for the duration of Hurricane Michael's impact in Georgia and South Carolina. Green Cloud Partner Support remains ready to support any needs that arise from our customers in affected areas. We hope all of our partners are safe and know that IT concerns are likely low on the list at this time, but we are here when you need us. Please do not hesitate to call or email with any questions or concerns you might have.
Oct 11, 13:36 EDT
Monitoring - As you may know, Hurricane Michael will impact the Gulf Coast this week. We want to assure you that Green Cloud takes every storm seriously and always prepares for the worst-case scenario on your behalf. We are fully prepared and do not expect any interruptions in service.

These preparations include:

• Performing health checks on all of our DRaaS customers as well as proactively testing restoration of selected servers.
• Verifying that all backup and storage replication for IaaS customers is meeting Green Cloud performance objectives.
• Increasing staffing for this event to cover both increased support demand but also to provide the fastest possible engineering resolution to any events that may occur.
• Working with our datacenters in Atlanta, GA and Greenville, SC to make sure they are fully staffed and prepared to maintain full operational readiness should there be an impact at those sites.

Partners who wish to recover to the cloud:

• If you have ExpressRestore or vStream services, you can failover yourself using the Zerto Self-Service Portal credentials we've provided. We urge you to perform your own failover testing ahead of any expected impact on your local area. If you need any assistance with testing, failing over or using your recovery resources afterward, please let us know as soon as possible.
• If you have ServeRestore or ReVive services, please call in immediately. Green Cloud will need to perform the restoration of your servers for you.

We will be monitoring the projected track of the storm and will communicate any updates to our status or preparations as they happen.

Green Cloud is here to help our partners with anything they need. If there's anything we can do to assist your customers in weathering this storm, please let us know.
Oct 9, 10:38 EDT
Oct 10, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018
Completed - The scheduled maintenance has been completed.
Oct 3, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 EDT
Scheduled - Tonight at midnight (10/3/18 12am Eastern), Green Cloud will be performing scheduled network maintenance in our Atlanta data center to improve overall design and resilience. There may be an extremely brief interruption in connectivity (approx 30 seconds) for colocated equipment only. If you have any questions or concerns, please contact us at 877-465-1217 or support@gogreencloud.com.
Oct 2, 11:03 EDT
Oct 2, 2018

No incidents reported.